System Administrator

About the Organization

Now is a great time to join Redhorse Corporation. We are a solution-driven company delivering data insights and technology solutions to customers with missions critical to U.S. national interests. We’re looking for thoughtful, skilled professionals who thrive as trusted partners building technology-agnostic solutions and want to apply their talents supporting customers with difficult and important mission sets.

About the Role

Redhorse is seeking a highly skilled System Administrator to provide critical support for the FBI's Regional Computer Forensics Laboratories (RCFL), field offices, Central Monitoring Plants (CMP), and other facilities. This mission-critical role ensures the reliable operation of sensitive systems, directly impacting investigations and national security. You will play a vital part in maintaining the integrity and functionality of Electronic Surveillance (ELSUR) collection systems, digital forensic systems (OCXS/ONTU), and associated networks at both UNCLASSIFIED and SECRET classification levels. This is an exceptional opportunity to work on cutting-edge technology within a high-stakes environment and contribute directly to national security.

Key Responsibilities

• Maintenance, configuration, and reliable operation of OTD-supplied ELSUR collection systems at UNCLASSIFIED and SECRET classification levels.
• Management, operations, and maintenance of enterprise computer-based systems, including server installation, configuration, policy deployment, enforcement, and monitoring to ensure 24/7/365 continued mission-critical operations. Perform deployments, periodic maintenance, monitor for problems, and resolve systems and users’ issues.
• Support systems within a regional model where regions often span multiple states.
• Liaise with telecommunications service providers to engineer, implement, and troubleshoot telephony input lines.
• Develop and maintain standard operating procedures (SOP) with Government supervision, guidance, and approvals.
• Assist in the resolution of user questions/problems regarding installed systems and equipment.
• Perform corrective and preventative maintenance of systems to identify and correct performance, implementation failures, faults, or defaults that impair system/equipment performance and functionality.
• Coordinate warranty work, troubleshooting, and emergency repairs to effect immediate corrections so that operations are not interrupted.
• Perform preventative maintenance to adjust, maintain, or otherwise improve performance or enhance the overall maintainability of systems/equipment.
• Conduct risk analysis to identify potential problems, systems/equipment modification and/or correction.
• Perform inventory, logistical, and clerical support for shipments and deliveries of operational equipment.
• Prepare administrative and other reports for submission to OCXS Management, OCXS Program Management (PM), and Field Office Customers as required.

Required Experience/Clearance

• Minimum 5 years of experience in systems administration.
• Proven experience in maintaining and troubleshooting complex IT systems.
• Experience working in a collaborative environment with a focus on customer service.
• Excellent written and verbal communication skills.
• Active TS/SCI clearance with Polygraph.

Desired Experience

• Experience with ELSUR or similar electronic surveillance systems.
• Experience with digital forensic systems (OCXS/ONTU or similar).
• Experience with telecommunications infrastructure and VoIP technologies.
• Experience developing and maintaining Standard Operating Procedures (SOPs).
• Experience working with classified systems at the SECRET level.

Equal Opportunity Employer/Veterans/Disabled

Accommodations:

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Talent Acquisition at Talent-Acquisition@redhorsecorp.com

Redhorse Corporation shall, in its discretion, modify or adjust the position to meet Redhorse’s changing needs.

This job description is not a contract and may be adjusted as deemed appropriate in Redhorse’s sole discretion.