Technical Account Manager

Job Title

Technical Account Manager

Job Description

Technical Account Manager

As a Technical Account Manager, you will be driven to provide the best Customer Experience. You must own and drive the relationship with our client throughout their lifecycle with us, from onboarding new customers through existing account management. You will work mainly with internal clients and their experience with our Health Suite Digital Platform, focused on driving the best experience with our cloud operations.

Your role:

• Be responsive, flexible and able to communicate effectively with our clients building a positive relationship with them. This is not always easy, but you will be passionate about the challenge.
• Demonstrate ability to integrate strong and clear business rationale into sound decision making.
• Be comfortable working across time zones and through ambiguity with the drive to find resolution.
• You must have a demonstrated ability to manage multiple complex projects and client portfolios. This includes developing and executing against comprehensive project plans while actively managing project risk.
• Have the technical acumen to understand HSDP services, educate and discuss the platform with our clients. Your technical ability will assist you in representing client needs and issues within HSDP.
• Possess the ability to work in a fast-paced environment with solid experience in change management.
• Possess a combination of well-rounded technical knowledge in Cloud technologies and of Application Operational Support. You will use this ability to facilitate and coordinate a diverse group of teams in support of our platform and clients across multiple business units, including product management, development, implementation/services, product support teams, as well as business functions such as contracts/legal, finance, and quality and regulatory.
• Possess an ability to effectively communicate status to all project sponsors and stakeholders, coordinate activities across teams and drive projects to successful completion on time and of high quality.
• Champion for the application of best practices and process innovation which meets business and customer goals and objectives while ensuring compliance with international and domestic quality.

You're the right fit if:

• Bachelor’s degree and 10 + overall years of industry experience.
• 7+ years’ experience serving as an Account Manager or Client Manager.
• Must have technical experience specifically, cloud customer/client experience and worked with "As a Service" products (PaaS, SaaS, IaaS, etc).
• A self-driver to find answers for customers by working with the internal platform team and start the issue resolution process.
• Technical aptitude and familiarity with the design and utilization of complex systems, specifically an understanding of Cloud technologies and Operational Support for Platform as a Service (PaaS) and Software as a Service (SaaS).
• Proven ability to influence others, facilitate agreement among stakeholders with different interests.
• Demonstrated leadership skills, excellent written and verbal communication skills, ability to build relationships and effective organizational skills.
• Proven track record of complex and creative problem solving and the desire to create and build new processes.
• Possess excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done.
• Desirable familiarity with ISO27001/27018, HIPAA and HiTrust.
• Desirable experience working with Scaled Agile.
• Project Management Professional (PMP) certified is a plus.

How we work together:

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This role is an office-based role.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business

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• Discover our rich and exciting history

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• Learn more about our purpose

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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here

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