Technical Account Manager (m/f/d)

Company:

Qualcomm Technologies International GmbH

Job Area:

Engineering Group, Engineering Group > Software Applications Engineering

General Summary:

About the role

The Technical Account Manager (TAM) is an engineering role coordinating all aspects of technical support assigned to the program and is the primary communication channel with customers for technical, organization, operational, and administrative topics. Technical support will be managed throughout the product lifecycle from concept to mass production/maintenance for EMEA customers. The TAM closely tracks and understands customers’ technical requirements/issues along with priorities/schedules and translates them into actions for internal teams and mobilizes the required expertise calling on HW/SW application engineers, R&D and Quality and Reliability engineering. The TAM owns all customer technical issues across SW, HW, Systems, Quality, Performance & Test and Manufacturing and negotiates RCA plans and resolution timeframes with the customers project management. An ideal candidate will be coming with embedded SW engineering background with strong project management experience. The prime measure of success is an on-time launch of the customers’ product,  and the quality and responsiveness of the technical support delivered.

Preferred Qualifications

• Experience with one or more components like Displays, Audio, Camera, ML/AI, Bluetooth, Wi-Fi, or Automotive SOC sector in general.

• Technical Project or Program management ideally within Infotainment and/or ADAS

• Technical understanding of Automotive Applications Processor, GPU, Memory, Camera, Interfaces and Systems

• Knowledge of Automotive Applications, Requirements, KPIs and Use Cases

• Experience with ASPICE, Functional Safety, Cyber Security

• Technical background in systems, software, multimedia and/or hardware

• Proven analytical and problem-solving skills.

• Ability to simultaneously support multiple projects and to work across functions.

• Team player with a successful track-record of working inside diverse global organizations.

• Leadership, communication, and reporting skills.

• 2+ years of working with operating budgets and/or project financials. 

Minimum Qualifications

• Master’s degree in engineering, Information Systems, Computer Science, or related field. 

• +8 years of Software Applications Engineering, Software Development experience, SW or System Project Management or related work experience.  

• +5 years of experience in an automotive customer-facing role. 

• +2 years of work experience in a role requiring direct interaction with senior leadership (e.g., Director level and above). 

• Languages: Fluent English

Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfil the principal duties of the role and possesses the required competencies

Principal Duties and Responsibilities:

• Own the overall customer, including developing and managing relationships across the technical groups, from working level to leadership.

• Maintain a deep and dynamic understanding of the customer’s technical objectives, strategies, and capabilities, and ensure ongoing alignment within Qualcomm Automotive team.

• Responsible for creating a bridge between customers and Qualcomm to facilitate timely and quality problem resolution of customer products.

• Managing customer project support from its inception throughout the entire development and deployment cycle.

• Acts as a tech lead on large projects and owns the outcome of the project.

• Negotiating, establishing, and managing effective technical support activities & plans towards customers

• Tracking customer program schedules and priorities, risk management.

• Building and maintaining trusted working relationships with key representatives within the Customer organization (i.e. engineering and management).

• Serves as a role model for building connections across the company and with the customers.

• Proactively identifies complex customer problems and recommends solutions that meet customer needs.

• Leading and coordinating engineering resources in resolving complex technical issues.

• Building, maintaining, and leveraging a network of engineering specialists within Qualcomm.

• Organizing technical training, design reviews and engineering workshops on behalf of customers

• Work closely with broader Qualcomm support organization (Sales Operations, Development, Product Marketing, Customer Service, etc.), to support all aspects of the customer business cycle and to determine strategies regarding complex customer needs (e.g., pain points).

• Providing technical support to business development

• Solid technical knowledge of Qualcomm’s Automotive products, technologies, and roadmap. 

• Maintain project pipeline, provide monthly planning and forecasts, and support quarterly global Business Unit reviews

• Ability to travel domestically.

Level of Responsibility:

• Provides supervision to other supervisors/managers

• Decision-making is critical in nature and highly impacts program, product, or project success.

• Requires verbal and written communication skills to convey highly complex and/or detailed information. May require strong negotiation and influence with large groups or high-level constituents.

• Works within the prescribed budgetary objectives of the department. 

• Has influence over the formulation and achievement of long-term business plans and objectives.

• Tasks often require multiple steps which can be performed in various orders; extensive planning, problem-solving, and prioritization must occur to complete the tasks effectively.

Educational Requirements

• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field.

• If you feel this role is of interest but is not an exact 100% match to your skills and you are a quick learner, we would still welcome your application. 

Minimum Qualifications:

•    Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 8+ years of Software Applications Engineering, Software Development experience, or related work experience.
OR
Master's degree in Engineering, Information Systems, Computer Science, or related field and 7+ years of Software Applications Engineering, Software Development experience, or related work experience.
OR
PhD in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Applications Engineering, Software Development experience, or related work experience.

• 4+ years of experience with Programming Language such as C, C++, Java, Python, etc.
• 4+ years of experience with debugging techniques.

*References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

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If you would like more information about this role, please contact Qualcomm Careers.