Technical Lead, Support Operations- JVM Diagnostics

6 Months ago • 7-10 Years • Operations • Administrative

Job Details


What You’ll Do
 
        Customer Communication
o    Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions
o    Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed
        Troubleshooting Skills 
o    Troubleshooting of customer reported incidents and system alerts in the areas of JVM Diagnostics domain expertise
o    Identify, debug and troubleshoot break fix issues for quick resolution
o    Provide technical analysis for incidents, resolution, and root cause analysis for the incidents
o    Respond and resolve issues within agreed service levels
        Collaboration & Knowledge Sharing
o    Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures      
o    Mentor and train other team members with tech solutions
 
WHAT YOU BRING
        7-10 years hands-on experience in supporting JVM environment
     Extensive hands-on experience in debugging issues with JVM
     JVM diagnostics (thread dump, heap dump, Garbage Dumps)
     Experience with analyzing thread dumps, heap dumps, and Garbage dumps
     Experience with “outofmemory” patterns and providing recommendations
     Experience troubleshooting thread leaks
Preferred skills and qualifications
        Bachelor's degree in Computer Science, Information Technology, or Software Engineering
 
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