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Technical Lead, Support Operations- JVM Diagnostics
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Saviynt
Karnataka, India (Hybrid)

Technical Lead, Support Operations- JVM Diagnostics

2 Months ago • 7-10 Years • Operations • Administrative • Undisclosed

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Job Description


What You’ll Do
 
●        Customer Communication
o    Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions
o    Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed
●        Troubleshooting Skills 
o    Troubleshooting of customer reported incidents and system alerts in the areas of JVM Diagnostics domain expertise
o    Identify, debug and troubleshoot break fix issues for quick resolution
o    Provide technical analysis for incidents, resolution, and root cause analysis for the incidents
o    Respond and resolve issues within agreed service levels
●        Collaboration & Knowledge Sharing
o    Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures      
o    Mentor and train other team members with tech solutions
 
WHAT YOU BRING
●        7-10 years hands-on experience in supporting JVM environment
●     Extensive hands-on experience in debugging issues with JVM
●     JVM diagnostics (thread dump, heap dump, Garbage Dumps)
●     Experience with analyzing thread dumps, heap dumps, and Garbage dumps
●     Experience with “outofmemory” patterns and providing recommendations
●     Experience troubleshooting thread leaks
Preferred skills and qualifications
●        Bachelor's degree in Computer Science, Information Technology, or Software Engineering
 
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