Greater Poland Voivodeship, Poland (Remote)

Technical Operations Manager

2 Months ago • All levels

Operations

Job Description

SOFTSWISS is seeking an experienced Technical Operations Manager to join their expanding team. The role involves handling technical operations requests related to transaction issues and payment methods from first-line support, as well as rolling out customizations for new client payment methods on their websites. Key responsibilities include technical troubleshooting of transactions and payment methods, maintaining the efficiency of payment systems, interacting with payment systems, and analyzing payment problem patterns for reporting. The position also requires interaction with related departments such as second-line support, finance, and account managers. The ideal candidate will have experience as an Operations Manager or in B2B technical support (second line), knowledge of WEB architecture basics, higher or incomplete higher technical education, proficiency in English and Russian (Upper Intermediate B2), and basic programming knowledge.

Good To Have:

Experience in Fintech or Payments industry
Understanding of payment systems
Knowledge of transaction flows
Experience with JIRA, Jenkins, Gitlab
Experience with monitoring systems (ELK)
Understanding of information and application security, SSH, access credentials

Must Have:

Experience as Operations Manager or B2B technical support (2nd line)
Knowledge of WEB architecture basics
Higher or incomplete higher technical education
Proficiency in English and Russian (Upper Intermediate B2)
Basic programming knowledge (data types, operators, functions)

Perks:

Full-time remote work
Flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

Add these skills to join the top 1% applicants for this job

problem-solving

quality-control

gitlab

elk

jira

jenkins

Overview:

SOFTSWISS continues to expand the team and is looking for an experienced QA Engineer. We need an accomplished professional who shares our culture and values.

Key responsibilities:

Handling technical operations requests from first line support about transactions issues and Payment Methods work
Roll out a customization of new Clients Customization Payment Methods on the Client’s website
Technical troubleshooting about transactions and Payment Methods
Maintaining the efficiency of payment systems
Interaction with payment systems
Analysis and identification of patterns in problems with payments with subsequent reporting
Interaction with related departments (2nd line, Finance, Account managers, B2C…)

Required Experience:

Experience as an Operations Manager, B2B technical support (2nd line)
Knowledge of the basics of WEB architecture
Higher or incomplete higher education, preference for graduates of technical universities
Proficiency in both English and Russian, with a minimum level of Upper Intermediate (B2)
Knowledge of the basics in programming (data types/basic operators/functions)

Nice to have:

Experience in Fintech, Payments industry
Understanding how the Payment System works
Knowledge about transactions flow
Experience with JIRA, Jenkins, Gitlab
Experience with monitoring systems (ELK)
Understanding of information and application security, SSH, and access credentials

Our Benefits:

Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events