Technical Project Manager, Innovation - Launch Operations

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

About the Role

The Innovation Operations team sits at the intersection of experimentation and scale - translating new ideas into reliable, operational workflows. We’re looking for a Technical Project Manager who can support innovation pilots (including but not limited to) Mobile space while also rolling up their sleeves to physically configure, troubleshoot, and optimize the backend environments that make those experiments real.

You will lead cross-functional projects that test and shape the future of how we launch mobile experiences and new formats, and ensure the technical foundation, from setup to backend tooling, is ready to support that future.

This role requires a mix of strategic project execution and hands-on technical coordination, including physical test setup and backend workflow design.

Responsibilities

Technical Project Ownership

• Lead cross-functional innovation pilots, partnering with Product, Engineering, Creative and Operations to scope, test, and scale new product workflows
• Translate abstract or early-stage ideas into structured, executable project plans
• Drive operational handoff by coordinating with hubs and regional teams to support the transition from testing to productization and scaled operations

Technical Setup & Workflow Readiness

• Set up and maintain backend testing environments
• Provide technical guidance and support for tools, automation, and workflow configuration during tests
• Ensure test environments and workflows can accommodate non-standard media formats, and work with engineering to flag compatibility issues across playback, tooling, and delivery pipelines
• Partner with cross-functional teams to support testing and validation of unique asset types, including vertical video, short-form content, interactive experiences, or alternate aspect ratios
• Create clear, repeatable runbooks and step-by-step documentation for pilots, test environments, and backend workflows to ensure smooth transitions to scaled operations

Problem Solving & Risk Management

• Identify and resolve cross-functional blockers, technical risks, and system dependencies across engineering, ops, and tooling to keep tests on track and protect timelines, scalability, and member experience
• Serve as a technical liaison between engineering and ops, ensuring clarity around scope, ownership, and trade-offs

Stakeholder Influence & Communication

• Communicate project status, technical risks, and priorities clearly across cross-functional teams through concise updates, structured memos, and live forums to drive alignment and informed decision-making
• Build trust and influence across engineering, product, and leadership teams by representing Innovation Operations with confidence, clarity, and the ability to advocate effectively in high-stakes or cross-functional settings

Requirements

• 7+ years of technical project or program management experience, ideally in high-growth, cross-functional environments
• Experience managing complex technical workflows and programs with hands-on technical involvement (e.g., QA setups, test configuration, backend environments)
• Strong organizational skills and comfort working in ambiguous, 0-to-1 spaces
• Ability to distill complexity into clear plans and articulate trade-offs
• Exceptional communication skills, especially in high-stakes or time-sensitive environments able to provide clear updates, drive alignment, and instill confidence across technical and non-technical stakeholders
• Experience with workflow tooling, testing infrastructure, or backend setup in media, production, or operations environments is a plus
• Experience supporting testing and delivery of non-traditional asset types such as vertical video, interactive content, localized variants, or platform-specific formats
• Strong eye for edge cases and operational impact of asset variability, including playback fidelity, artwork mismatches, and format-driven exceptions
• Exceptional written communication skills, with experience writing clear, structured memos, proposals, post-mortems, and documentation that drive alignment and decision-making
• Strong verbal communication and interpersonal skills, with the ability to confidently lead conversations, manage stakeholder expectations, and build trust across technical and non-technical teams.

Bonus experience:

• Experience launching mobile-first video features, with exposure to personalized content delivery, short-form formats, and vertical video UX patterns
• Comfortable supporting cross-functional launches where mobile playback, personalization, and UI/UX are tightly connected
• Familiarity with experimentation frameworks and agile testing of new mobile interaction models