Welcome!

Our Growth is Creating Great Opportunities!

Our team is expanding, and we want to hire the most talented people we can.   Continued success depends on it!  Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!

Thanks for your interest in working on our team!

Principle duties and essential functions

As a member of Adtran TSS Team (Technical Support Services – TAC2), you will bring broad technical expertise across Adtran products and technologies, while building strong relationships with our customers and gaining deep insight into their networks. Working closely with PSS Team (Product Support Services – TAC3) and R&D (Research and Development), you will guide customers through troubleshooting and recovery processes to resolve and prevent network issues. This role operates within a friendly 24/7/365 shift system.

Other tasks and responsibilities

• Provide engineering-level technical support via phone and email to Adtran customers and partners

• Share knowledge through coaching, internal training, and regular contributions to the Knowledge Base

• Administer and maintain support-related equipment, applications, and tools

• Participate in and potentially lead customer-facing activities

Knowledge, skills, and experience desired

• Solid understanding of wireless LAN (Wi-Fi, IEEE 802.11), gateways, mesh extenders, and L2/L3 routing and switching

• Familiarity with network management and troubleshooting tools e.g. Wireshark

• Excellent written and spoken English skills are essential

• Background in remote technical support within a telecom environment

• Hands-on experience with installation, commissioning, testing, and maintenance of telecom equipment

• Strong team players, eager to learn and build positive relationships with customers

• Preferred educational background: technical university degree in telecommunications, electronics or informatics

• Knowledge of passive optical networks (PON), IP telephony protocols (VoIP), TR-069 and TR-369 standards is a strong advantage

• Experience with any ADTRAN products such as SmartRG, NetVanta, Mosaic, n-Command MSP or Plume Cloud is a plus

• Certifications (e.g., CWNA®, CCNA®) are welcome and considered an advantage

Note: All new hires will receive comprehensive technical, job-specific, and language training.

We welcome both experienced telecommunications engineers and recent university graduates. Prior telecom industry experience is a plus during the recruitment process.