Technical Support Representative
Job Summary
Job Description
Barracuda Networks is seeking a Technical Support Representative to join their team. This entry-level role involves understanding, documenting, and troubleshooting customer product support issues via email, phone, and chat. The representative will collaborate within a team and report to a Tech Support Manager. Responsibilities include creating and publishing product solutions, interfacing with customers, developing skills through training, and documenting product bugs. The position requires a customer-centric approach and strong troubleshooting skills.
Must have:
- Associates degree in IT or equivalent experience
- Customer-centric focus to make customers happy
- Strong troubleshooting/problem-solving skills
- Basic networking or server experience
- Ability to adapt to changing circumstances
- Experience in scripting languages like Bash, Shell, Perl, Python
Perks:
- Equity in the form of non-qualifying options
- High-quality health benefits
- Retirement Plan with employer match
- Career-growth opportunities
- Flexible Time Off and Paid Time Off benefits
- Volunteer opportunities
7 skills required
Job Details
Job ID 26-108
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Envision yourself at Barracuda!
Barracuda Networks is currently looking for highly motivated and excited computer and networking technicians, to provide quality support of our superb networking and security products. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will be reported to a Tech Support Manager.
What you’ll be working on
- Create, revise and publish internal and public facing product solutions.
- Interface with customers at a high volume to solve their issues.
- Develop your skills in network and security products through on-going training.
- Document, escalate and follow through with product bugs and/or issues.
What you bring to the role
- Associates degree in IT, relevant training (CCNA cert/CompTIA/Cisco etc.) or equivalent experience.
- A customer centric focus - you always aim to make the customer happy.
- Strong troubleshooting/problem resolution skills.
- Basic networking or server experience - technical understanding of servers and networking technologies such as TCP/IP, Routing, DHCP.
- Ability to learn and adapt to quickly changing circumstances, direction and strategy.
- Experience in any of the scripting languages such as Bash, Shell, Perl, Python.
What you’ll get from us
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are many opportunities for cross training and the ability to define your next career step within Barracuda. We support employees who want to explore other areas of interest.
- Equity, in the form of non-qualifying options
- High-quality health benefits
- Retirement Plan with employer match
- Career-growth opportunities
- Flexible Time Off and Paid Time Off benefits
- Volunteer opportunities
#LI-Hybrid
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