Technical Support Specialist
Job Summary
Job Description
The Technical Support Specialist will provide fast and useful technical assistance for AnyDesk's remote access software. Responsibilities include providing support via phone, email, and live chat, developing best practices, collaborating with teams, supporting sales, contributing to knowledge management, and advising customers. The goal is to create value for clients to preserve reputation and drive business forward. The role requires strong communication skills and technical knowledge to understand and explain solutions to customers. The specialist will ensure customer satisfaction and contribute to broader business objectives.
Must have:
- 1+ years of customer contact experience.
- Completed studies or training in the IT field.
- Basic knowledge of networks and operating systems (Windows, macOS, Linux, Android, iOS).
- Strong communication skills in English.
Good to have:
- Understanding or experience with REST API.
- Resilient and flexible.
- Positive problem-solving attitude and a hands-on mentality.
Perks:
- Ambitious and self-driven culture.
- Generous leave entitlements.
- Hybrid working mode (WFH).
- Personal and professional development focus.
- Fun place to work where everyone is valued.
- Free drinks and snacks.
4 skills required
Job Details
About Us
AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
Join us in shaping the future of software technology!
What we are looking for:
To support us on our mission, we are looking for a talented and highly ambitious Technical Support Specialist. In this role, you are responsible for providing fast and useful technical assistance on our remote access software. You must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The goal is to create value for clients that will help preserve our reputation and drive our business forward.
- Provide technical support by phone, email, and live chat to AnyDesk clients
- Develop best practices for recurring problems, together with your team
- Collaborate within and outside of your team to support broader business objectives
- Support our sales and business development team
- Contribute to knowledge management by creating technical articles and work arounds
- Advise the customer about our product with their business requirements in mind
- Ensure the satisfaction of our customers
Basic Qualifications:
- Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
- Easy to work with
- 1 years+ experience in a customer contact-centered area
- Successfully completed studies or training in the IT field
- Basic knowledge of networks and expertise in at least one operating system (Windows, macOS, Linux, Android, iOS)
- Distinct customer and service orientation and understanding of the customer point of view
- Fluent in English with strong communication skills, any additional languages (Japanese, Thai, and Mandarin) are a plus
Preferred Skills and Experience:
- Understanding or experience with REST API is a big plus
- Resilient and flexible
- Positive problem-solving attitude and a hands-on mentality
- You are friendly, well-structured, and analytical. You don't just want to see our customers happy; you want to make them successful!
- We also give career starters and jumpers a chance
What we offer:
- Ambitious and self-driven culture
- Generous leave entitlements
- Hybrid working mode (WFH)
- Personal and professional development focus and room for creative ideas
- Fun place to work where everyone is valued
- Free drinks and snacks
Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Kristy Cheng, Admin and HR Manager.
AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That’s exactly why we’re looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.
Privacy Policy of AnyDesk
Privacy Policy of AnyDesk
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