Technical Support Specialist - Brazil

1 Day ago • 1-2 Years • Customer Service

Job Summary

Job Description

As a Technical Support Specialist, you will be a crucial part of the Partner Success Team, supporting partners using Insider's products and services. Your role involves troubleshooting technical issues, resolving partner requests, and finding creative solutions to streamline their requirements. You will leverage your knowledge to help partners overcome technical struggles and expand their use of the Insider platform, while also advocating for partners by sharing their feedback with the Product team to improve offerings. Meeting important SLAs like response time and lead time for issue resolutions is also a key duty.
Must have:
  • Support seamless experiences for partners.
  • Troubleshoot technical issues.
  • Find resolutions for partner requests.
  • Review partner queries and find creative solutions.
  • Leverage knowledge to help partners with technical struggles.
  • Advocate for partners by sharing feedback with the Product team.
  • Meet important SLAs like response time and lead time for issue resolutions.
Good to have:
  • HTML
  • CSS
  • Programming languages
  • Attention to detail
Perks:
  • Hard and soft skills training
  • Access to 16,000+ online courses on LinkedIn Learning
  • Opportunity to share skills through training sessions and workshops
  • Paid Spotify account subscription
  • Work in an international, diverse, and inclusive environment
  • Be part of an industry shaping the future of customer experiences

Job Details

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.

Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.

When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

First things first: What is this role about?

We’re underdogs who believe in the power of actions more than anything else. And as a customer-first company, we always walk the extra mile. So we asked our team of Technical Support Specialists (TSS) to tell us what their day-to-day is really like and, in a nutshell, this is what they told us.

Role Description

As a Technical Support Specialist, you will play a crucial role in the Partner Success Team that owns support processes with our partners using our products and services. To be successful in this role you should be an excellent communicator who also has solid problem-solving skills.

Your primary responsibility will be to support seamless experiences to our partners. Your day-to-day responsibilities will include troubleshooting technical issues, finding resolutions for partner requests, reviewing partner queries and finding creative solutions that streamline their requirements, and leveraging your knowledge to help partners get over technical struggles while expanding to the Insider platform. You will also contribute to building innovative products by advocating for partners by taking their feedback and sharing it with the Product team to improve processes and product offerings. Another important duty of yours will be meeting important SLAs like response time and the lead time for issue resolutions.

Requirements

  • A university degree in Business, Marketing, Engineering, or related fields
  • 1-2 years experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams
  • Strong communication skills in writing (English and Spanish)
  • High sense of responsibility and accountability
  • Ability to provide timely responses and follow up systematically
  • A natural problem solver with a positive attitude and love for helping others succeed
  • Good debugging/troubleshooting skills
  • Knowledge of HTML, CSS, or other programming languages is a plus

What we expect from you:

  • Show us that “you’ve got what it takes” to collaborate and build strong visionary relationships with customers, especially at the executive level. Aka, your sharp business acumen
  • Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we’ve got clients all over the world!
  • To be a self-motivated and savvy tech bug, always in search of new solutions and ideas to improve our relationship with our clients
  • To cherish one of our core ethos: Care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance
  • Superior project and time management skills. A keen eye for detail is a plus!
  • Passion for testing, measuring, and improving outreach and follow-up effectiveness
  • The ability and flexibility to work in a fast-paced startup environment
  • Solid understanding of basic web concepts and digital marketing

Hold on! Life’s a two-way road! Here’s what you’ll enjoy while spending time with us (perks, anyone?)

  • We offer many hard and soft skills training to help you improve and challenge yourself. You’ll have access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
  • You’ll have space to share your skills through training sessions and workshops if you wish. Sharing is caring!
  • We’ll provide you with a paid Spotify account subscription, so you can cozy up in your headsets cocoon whenever you want
  • You’ll have a chance to work in an international, diverse, and inclusive environment
  • You’ll be part of an industry that’s shaping the future of customer experiences. Still not sure? Just ask Google.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!

Similar Jobs

WebFX - Jr. Digital Communications Account Manager

WebFX

York, Pennsylvania, United States (On-Site)
9 Months ago
Skidos - Lead Unity Developer

Skidos

Delhi, India (On-Site)
3 Days ago
Assystems - Site Civil Engineer (Pipeline background)

Assystems

Buraydah, Al Qassim Province, Saudi Arabia (On-Site)
9 Months ago
Maliyo Games - Community Manager

Maliyo Games

Nigeria (On-Site)
8 Months ago
Intel  - Senior uArch Design Engineer

Intel

Petah Tikva, Center District, Israel (Hybrid)
1 Year ago
CoinTracker - Customer Success

CoinTracker

United States (Remote)
3 Months ago
Whatnot - Customer Success Manager

Whatnot

New York, United States (On-Site)
1 Month ago
Playstation - Tech Support Specialist

Playstation

San Diego, California, United States (On-Site)
1 Week ago
Tesla - Receptionist

Tesla

Prüm, Rhineland-Palatinate, Germany (On-Site)
5 Months ago
Scorewarrior - VIP Support Agent - Spanish Speaking

Scorewarrior

Limassol, Limassol, Cyprus (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

WebFX - Web Project Coordinator

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
9 Months ago
Ubisoft - Lead Technical Artist

Ubisoft

Annecy, Auvergne-Rhône-Alpes, France (On-Site)
4 Months ago
Tesla - Automotive Technician/Mechatronics Technician

Tesla

Tyrol, Austria (On-Site)
5 Months ago
bytedance - Senior Software Engineer, Anti-DDoS - Network Security

bytedance

San Jose, California, United States (On-Site)
3 Months ago
Handy games - Game Artist Internship

Handy games

Giebelstadt, Bavaria, Germany (On-Site)
3 Months ago
TransUnion - Sales Director

TransUnion

Makati City, Metro Manila, Philippines (Hybrid)
2 Months ago
QS Quacquarelli Symonds  - Global Sales Operations and Enablement Manager

QS Quacquarelli Symonds

London, England, United Kingdom (Hybrid)
3 Months ago
Unity - Android Team Lead

Unity

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
7 Months ago
Cygames - Coordinator / Japanese-English / Tokyo

Cygames

Shibuya, Tokyo, Japan (On-Site)
1 Day ago
DraftKings - Lead Analyst, Marketing

DraftKings

Boston, Massachusetts, United States (On-Site)
1 Year ago

Get notifed when new similar jobs are uploaded

Jobs in State of São Paulo, Brazil

WebTech Corporation - One Stream Reporting and Controls Analyst

WebTech Corporation

State Of Minas Gerais, Brazil (Hybrid)
1 Month ago
Sporty - Product Marketing Designer

Sporty

State Of São Paulo, Brazil (Hybrid)
1 Year ago
pipa studios - Head of Product Design

pipa studios

São Paulo, State Of São Paulo, Brazil (Hybrid)
2 Months ago
pipa studios - 2D Illustrator - Mid-Level

pipa studios

São Paulo, Brazil (On-Site)
3 Weeks ago
Philips - Medical Equipment Installation Specialist (Magnetic Resonance) - South Region

Philips

Varginha, State Of Minas Gerais, Brazil (On-Site)
1 Month ago
PwC - Accounting Analyst | Senior Associate

PwC

Barueri, São Paulo, Brazil (Hybrid)
1 Year ago
hogarth - Apprentice (LGBTQIAPN+ Affirmative Vacancy)

hogarth

State Of São Paulo, Brazil (On-Site)
1 Day ago
Zeeco, Inc. - End User Support

Zeeco, Inc.

State Of São Paulo, Brazil (On-Site)
1 Month ago
Forescout Technologies  Inc  - Channel Account Manager - LATAM

Forescout Technologies Inc

State Of São Paulo, Brazil (On-Site)
3 Weeks ago
pipa studios - Lead Game Art - Lead Illustrator

pipa studios

São Paulo, Brazil (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Keywords Studios - Customer Support Team Lead - Remote

Keywords Studios

Suginami City, Tokyo, Japan (Remote)
4 Months ago
TransUnion - Premier Customer Support Relationship Consultant

TransUnion

Alpharetta, Georgia, United States (Hybrid)
1 Week ago
Diligent Corporation - Customer Success Manager I

Diligent Corporation

Bengaluru, Karnataka, India (Hybrid)
2 Days ago
Stake logic - Tier 2 Technical Support Specialist

Stake logic

Birkirkara, Malta (On-Site)
5 Months ago
Social Discovery Ventures - Customer Support Agent

Social Discovery Ventures

Lima, Callao Region, Peru (Remote)
1 Day ago
Xplor Technologies - Customer Success Manager (Maternity Leave 12-Month Contract)

Xplor Technologies

Melbourne, Victoria, Australia (Hybrid)
2 Weeks ago
Veeam Software - Customer Success Representative, Inside Com (Spanish & Portuguese speaker)

Veeam Software

Bucharest, Romania (On-Site)
1 Week ago
Square - Customer Service Representative

Square

Clinton, South Carolina, United States (On-Site)
1 Week ago
Coda - Senior Technical Support

Coda

Bangkok, Thailand (Hybrid)
1 Month ago
Sika Group - Customer Service Representative

Sika Group

Lombard, Illinois, United States (On-Site)
1 Day ago

Get notifed when new similar jobs are uploaded

About The Company

State Of São Paulo, Brazil (Hybrid)

Istanbul, İstanbul, Türkiye (Hybrid)

London, England, United Kingdom (Hybrid)

Istanbul, İstanbul, Türkiye (Remote)

Sydney, New South Wales, Australia (On-Site)

Istanbul, İstanbul, Türkiye (Remote)

Türkiye (Remote)

Istanbul, İstanbul, Türkiye (Remote)

View All Jobs

Get notified when new jobs are added by USE Insider

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug