Technical Writer

Description

Gigamon is seeking a self-motivated individual to join the Technical Publications team in providing customer documentation for its highly acclaimed Visibility product portfolio. The individual will work closely with Product Managers, Development Engineers, QA and Solutions Engineers to develop and deliver customer documentation.

As part of a dynamic cross-functional team, the candidate will thrive in helping to improve the customer experience by delivering high-quality documentation for Gigamon products.

What You’ll Do:

• Develop customer documentation for Hardware and Software, CLI and GUI-based documentation.
• Follow documentation standards and best practices.
• Participate in Engineering specification reviews.
• Provide documentation on time and in line with product release dates.

What You’ve Done:

• Minimum 6+ years of experience in technical writing.
• Self-starter who can multi-task, seek out information on assigned tasks in a fast-paced, collaborative team environment.
• Proficiency with PC Desktop tools.
• Exposure to MadCap Flare, Madcap Central, Adobe Acrobat, Confluence
• Exposure to XML documentation, HTML5, and CSS.

Who You Are:

• Technical background in networking and/or network security products.
• Passion for producing customer-facing instructional content that is accurate, concise, and easy to understand.

As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, and/or local law. For more information, please refer to Know Your Rights: Workplace Discrimination is Illegal.

We are committed to providing reasonable accommodation for all qualified individuals with disabilities. If you require a reasonable accommodation, please contact us at (669) 240-2248.

If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.

The privacy rights of all individuals including job applicants and candidates are very important to us. Our Gigamon Applicant Privacy Policy, will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our careers website and third-party job websites (e.g. LinkedIn, Indeed, Glassdoor, Naukri, etc.).