Tencent Cloud – Product Manager, Email Delivery Solutions (Singapore)

Business Unit

Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.

What the Role Entails

We are seeking an experienced Product Manager to lead Tencent Cloud’s Email Delivery Solutions offering. In this role, you will take full ownership of product strategy, planning, and operations, ensuring our solutions remain competitive and deliver exceptional customer experiences. You will work closely with global teams to capture market trends, refine product positioning, and design scalable processes that enable reliable, secure, and high-volume email delivery across diverse industries. This is a unique opportunity to shape a mission-critical service that underpins communication for leading enterprises worldwide.

Responsibilities

• Define the strategic direction, roadmap, and positioning of Tencent Cloud’s Transactional Email Service, balancing customer experience with revenue and profitability goals.
• Continuously track global email delivery market trends, identify customer pain points, and develop innovative product strategies to maintain competitive advantage.
• Lead the creation of high-quality product requirement documents (PRDs), working cross-functionally to drive implementation and ensure timely product iterations.
• Oversee operational workflows, including customer onboarding, traffic management, IP/domain reputation management, and compliance processes to ensure service health and sustainability.
• Engage directly with customers, addressing integration and usage requirements, while ensuring seamless adoption and high satisfaction levels.
• Represent the product in both internal and external forums, advocating best practices, and supporting marketing and sales enablement initiatives.

Who We Look For

• Bachelor’s degree or above, with at least 5 years of B2B product management experience, including 3+ years directly managing email delivery/notification products or related communications services.
• Strong knowledge of international email ecosystem and deliverability practices, including operational standards of major mailbox providers (e.g., Gmail, Outlook, Yahoo, QQMail).
• Proven ability to design and manage large-scale product operations processes, with a strong sense of product usability and customer experience.
• Excellent logical thinking, project management, and cross-functional collaboration skills; able to drive teams toward shared goals effectively.
• Fluency in both English and Chinese Mandarin, with the ability to use both as working languages to engage stakeholders and deliver technical/product documentation.
• Having track record of successfully launching transactional email or similar communication products in global markets is highly advantageous but not mandatory.

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