Traditional Chinese Player Support Agent

6 Days ago • Upto 10 Years

About the job

Summary_{By Outscal}

PTW is looking for a Traditional Chinese Player Support Agent to provide customer service via chat and email, including password resets. Fluency in English and Traditional Chinese is required, along with experience in translation and localization. Passion for video games and strong logical thinking are essential.

Description

Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
Perform language translation and proofreading where necessary.
Respond and support players issues via chat and email, including but not limited to password resets and more.
Business hours: Shift based - 11:00-20:00/12:00-21:00 - 40 hours a week.
Support 365 days a year including weekends and holidays (shift work).

Requirements

Fluent reading and writing skills in English.
Fluent reading and writing skills in Traditional Chinese.
Business level reading and writing skills in Traditional Chinese.
Experience in translation and/or localization is appreciated.
Passionate about the video game industry.
Strong logical thinking.
Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
Able to deliver excellent customer service via email and chat.
Able to understand games from a gamer’s perspective.
Capable of analyzing and solving information accurately and swiftly within guidelines.
Possesses a team player mentality.

Benefits

Collaborating with people creating innovative interactive entertainment.
Dynamic and entrepreneurial culture.
Video games focused environment.
Contract Employee
Trial period: 3 months / No change in conditions.

Who we are

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

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About The Company

PTW

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We’re a global team of passionate, hard-working, ambitious gamers, whose goal is always to make every gamer's experience as perfect as possible. We’re dedicated to helping your players, because they’re part of our community too. We’ve been working hard for players, clients, and the games industry for over 30 years, providing industry-leading services to every part of the globe.

We believe great work gets done by teams who love what they do. This is why we approach every solution with an all-minds-on-deck strategy that leverages our global workforce's strength, creativity, and passion.

8,500+ passionate gamers

650+ top developers and publishers as clients

5.3 million hours QA testing

7 year average client partner tenure

2,500+ LQA titles

PTW is a boutique games services company with over 40 offices in 16 countries worldwide. Our range of services include quality assurance, localization, player support, community management, art production, game development, and audio production services.

We believe that innovation comes in all sizes, which is why we take on projects of any size and love crafting a custom solution, no matter the scale.

PTW, comprised of global subsidiaries, is a UK-based holding company formed in 2016 under the umbrella of Poletowin Holdings, Inc. which is listed on the 1st Section of Tokyo Stock Exchange as 3657.

The PTW family of brands includes SIDE, 1518 Studios and Entalize