Transaction Banking Support Analyst

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Transaction Banking Support Analyst, Merchant Finance and Treasury

Adyen is looking for a Transaction Banking Support Analyst to join the Merchant Finance and Treasury team in Amsterdam. As Merchant Finance & Treasury we are the financial backbone of Adyen; optimizing and automating financial processes for scale, mitigating risks, and enabling growth through customer-centricity, operational excellence, innovation and integrity.

As a Transaction Banking Support Analyst, you will ensure smooth daily back-office bank operations by working on exception handling and responding to bank inquiries. This includes communicating with other Financial Institutions regarding bank recalls, AML screening and payment inquiries. While focused on operations, you’ll also drive process improvements by identifying inefficiencies and collaborating with technical teams to implement smart solutions for our Back-office Bank Operations. 

What you’ll do

• Manage the daily back-office bank operations, such as recalls & AML screening, and serve as the main contact for financial institutions globally via SWIFT;
• Work together with various operational teams to assure the smooth handling of the daily operations; 
• Use your insights from bank inquiries to spot improvement opportunities, and work closely with product and technical teams to drive meaningful changes to Adyen’s Products;
• Drive operational excellence by identifying process improvements with a strong focus on scalability and collaborate with product and technical teams to implement these solutions;
• Report insights regarding our bank operations to internal and external stakeholders. 

Who you are

• You have 1-3 years of experience in a support, operations, or financial services role within fintech or banking;
• You have experience in back-office bank operations, including handling recall requests & AML screening, and/or SWIFT operations;
• You have experience in finance, economics, or banking;  
• You take ownership in running smooth day-to-day operations;
• You’re proactive and always looking for ways to make things work better or more efficient;
• You thrive in a fast-paced, global environment;
• You are a strong communicator, capable of managing time sensitive external conversations. 

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based in our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.