UI/UX Manager - Telco Enterprise Order Management

About CSG

CSG is a multinational organisation headquartered in the United States with employees in countries around the world.

We’re a SaaS platform company that helps some of the world’s most recognizable brands solve their toughest business challenges. Our innovative solutions and trusted experts enable companies to create customer experiences that set them apart.

At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channelling the power of all, we make ordinary customer and employee experiences extraordinary. This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer.

Our product & team

This role is within the team that designs and develops CSQ Quote & Order, a cutting-edge order management and quoting platform. Built using the latest technology, our platform modernizes industries like telecommunications and banking.

Our team promotes a collaborative culture where everyone’s contributions are valued, and diversity is celebrated. We prioritize continuous learning and improvement to keep our product competitive, and ensure CSG remains an exciting workplace.

Due to growing demand from high-profile customers, our team is expanding in 2025 and that's where you come in!

About the role

We’re seeking an experienced UI/UX Manager who can lead our design practice and elevate the overall product experience. This role is ideal for a hands-on design leader who is passionate about solving complex enterprise problems through scalable, thoughtful, and intuitive design.

Our ideal candidate has led design teams in enterprise SaaS environments (Telco, CPQ, BSS, Order Management, Banking and Financial Services or Logistics domains) and is comfortable balancing people leadership, strategic thinking, and delivery execution.

If you are a design advocate, systems thinker, and people-first leader with the ability to translate complexity into elegant solutions, you’ll thrive at CSG.

What You Will Do

• Define and deliver the design vision for the Q&O platform.
• Lead and mentor a distributed team of UI/UX Designers.
• Build and maintain scalable design systems in Figma.
• Stay hands-on: prototyping, research, A/B testing, usability validation.
• Champion DesignOps, accessibility, and usability across the product lifecycle.
• Collaborate with Product & Engineering, ensuring designs are delivered a release ahead.

Job Requirements

We value diverse experiences, so even if you don’t meet every requirement, we encourage you to apply.

Core Requirements

• 7+ years of experience in UI/UX design, with at least 3 years in a leadership or management role.
• Proven track record in B2B SaaS or enterprise platforms (Telco, CPQ, BSS, Order Management or Banking and Financial Services strongly preferred).
• Demonstrated ability to balance leadership with hands-on design (prototyping, user research, A/B testing, usability validation).
• Experience building and scaling design systems in Figma or equivalent tools.
• Strong knowledge of DesignOps frameworks and best practices in scaling design maturity.
• Customer-centric mindset with proven ability to conduct user research and translate insights into actionable design outcomes.
• Excellent communication skills with the ability to influence stakeholders across Product, Engineering, and Executive leadership.
• Experience collaborating with global, distributed teams across time zones.
• Strong portfolio showcasing both leadership impact and examples of hands-on design execution.

Why Join Us?

• Lead and evolve the design function for a flagship global SaaS product.
• Balance leadership with hands-on craft, making tangible contributions to user experience.
• Influence how Tier-1 Telco and Enterprise customers manage their most complex workflows.
• Collaborate in a flexible, diverse, and global workplace.
• Access structured professional development and clear career progression pathways.

Employee benefits

• Work from anywhere: CSG has a global policy called "Flexibility First" that allows employees to work from wherever they feel most productive. The Quote & Order team does not maintain a dedicated office space, so your position will be 100% remote with the exception of several in-person workshops during the year (in Bali – see below – and Melbourne).
• Twice-yearly workshops in Bali: Twice a year the whole Quote & Order team gets together in Bali, Indonesia for dedicated in-person time including team presentations, hackathon sessions, training and team-building activities.
• Paid volunteer days: Everyone at CSG gets two paid days per year to volunteer at a community organisation of your choice.