CX Technical Consultant

We’re looking for a CX Technical Consultant who will be instrumental in implementing, configuring, and supporting high-value customer engagement solutions across CSG’s global client base. This role requires a strong technical foundation, collaborative mindset, and a passion for driving results through thoughtful configuration, testing, and optimization.

Key Areas of Responsibility

• Solution Implementation & Configuration
• Work directly with clients to gather and validate technical requirements.
• Configure CX platform components to align with business goals and technical specifications.
• Design and execute integration test plans, event triggers, and user workflows.
• Validate data flows, APIs, and system behavior across touchpoints.
• Troubleshoot, resolve, and document defects during implementation phases.
• Performance Analysis & Optimization
• Analyze logs, usage data, and performance metrics to identify issues and improvement areas.
• Support customer operations in performing root cause analysis for performance incidents.
• Collaborate with internal teams to recommend system enhancements or configuration changes.
• Change Request Documentation
• Translate customer requests into detailed technical design documents.
• Review and finalize designs with stakeholders and maintain technical repositories.
• Technical Enablement & Support
• Assist in developing training materials, technical guides, and FAQs.
• Participate in partner onboarding and training sessions.
• Act as a technical point-of-contact for implementation partners.
• Quality Assurance & Deployment
• Collaborate with QA teams to ensure smooth system validation.
• Participate in structured release plans and provide post-deployment support.
• Validate testing results and confirm performance benchmarks are met.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in technical consulting, solution configuration, or CX platform implementation.
• Hands-on experience with customer engagement technologies and SaaS platforms.
• Strong understanding of API integrations, event-based systems, and workflow engines.
• Familiarity with agile project delivery and test-driven development methodologies.
• Exceptional documentation and communication skills for both technical and non-technical audiences.

Our Guiding Principles

• Impact: Always help and empower others—whether they’re colleagues or customers.
• Integrity: Do what’s right for our customers and our people while being authentic.
• Inspiration: Be bold in the way you think and passionate in what you do. Don’t be afraid to fail forward.

CSGer Perks & Benefits

• Flexible work options – remote, hybrid, or in-office
• Employee Belonging Groups
• Medical, Dental, and Vision insurance
• Paid Vacation, Volunteer, and Holiday Time Off
• Career development, wellness resources, and more!

Accessibility at CSG

If you need special assistance due to a disability or accommodation during any part of the application process, please contact us at +1 (402) 431-7440 or accommodations@csgi.com.

Our Story

At CSG, we empower companies to build unforgettable experiences for people and businesses worldwide. With over 40 years of innovation and service, we help the world’s biggest brands solve their toughest challenges. Our people—CSGers—are authentic, fearless, and committed to building a better future.