Sr Technical Consultant-Cloud (Application Support,L2 Support)

As a Sr Technical Consultant-Cloud, you will be a key player in designing, developing, and deploying modular cloud-based systems. This role involves collaborating with engineering teams to identify optimal cloud solutions, reviewing and acting on service requests and incidents, and resolving infrastructure vulnerabilities. You will also be responsible for modifying existing systems, suggesting process improvements, and educating teams on new cloud technologies, particularly GCP and Azure. The position requires ensuring efficient data storage and processing, regularly reviewing systems for improvements, and providing client support and recommendations.

Must Have

• Strong technical foundation with hands-on experience on Kubernetes, Docker, Shell Scripting, Ansible, and Cloud (GCP/AWS/Azure).
• Design automated pipelines to support SaaS delivery and operations in Azure and GCP cloud platforms.
• Solid understanding and demonstrated hands-on experience with collaboration tools (e.g., JIRA, Confluence).
• Understanding of ITIL processes (Incident management, Request fulfillment, Change management, RCAs).
• Experience in shell scripting (Unix, Python).
• Proficiency in JIRA, Rally, or similar Agile lifecycle tools.
• Deploy, automate deployment, and monitor client solutions to meet response time SLAs.
• Plan and execute upgrades to move clients to the latest software version.
• Ensure secure deployments and work with security teams to fix vulnerabilities.

Overview:

• Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”
• Seeking an astute individual that has a strong technical foundation with the hands-on experience on Kubernetes, Docker, Shell Scripting, Ansible and Cloud (GCP/AWS/Azure).

What you’ll do:

• Designing, developing and deploying modular cloud-based systems.
• Collaborating with our engineering teams to evaluate and identify optimal cloud solutions.
• Review and act on the Service requests, Infrastructure requests and Incidents logged by our Implementation teams and clients. Identifying, analysing, and resolving infrastructure vulnerabilities and application deployment issues
• Modifying and improving existing systems. Suggest process improvements and implement them.
• Educating teams on the implementation of new cloud technologies and initiatives particularly GCP and Azure
• Developing and maintaining cloud solutions in accordance with best practices.
• Ensuring efficient functioning of data storage and processing functions in accordance with company security policies and best practices in cloud security.
• Regularly reviewing existing systems and making recommendations for improvements.
• Interacting with clients, providing cloud support, and making recommendations based on client needs.

What we are looking for:

• Work with product and cloud architects to design automated pipelines to support SaaS delivery and operations in Azure and GCP cloud platforms.
• Hands-on experience and/or significant familiarity with Cloud and automation tools/technologies such as (all not required): Microsoft, Google, Amazon CI/CD tool suites; IaaS, PaaS, SaaS tool suites; other tools such as Terraform, Ansible, Jenkins, GitHub/BitBucket, Artifactory, Maven, Docker & Kubernetes, etc.
• Solid understanding of and demonstrated hands-on experience with collaboration tools (any 2) JIRA, Confluence, visualization tools (Lucid Charts, Visio), Office Suite and SharePoint.
• Understanding of ITIL processes (Incident management, Request fulfillment, Change management, RCAs)
• Experience in shell scripting (unix, python)
• Proficiency in JIRA, Rally, or similar Agile lifecycle tools; solid understanding of and demonstrated hands-on experience in using Agile Project Management tools
• Work with company personnel to define technical problems and requirements, determine solutions, and implement those solutions.
• Provide technical feedback to engineering regarding product changes and enhancements.
• Deploy and automate deployment as well as monitor the client solution; make sure the client environments are up 99.9999% of the time and meet the response time SLAs.
• Plan upgrades and executes towards the goal of moving all the clients to the latest version of the software.
• Make sure the deployments are secure and work with security team to harden the environments and fix any security vulnerabilities.
• Inspires the team to become better at their craft and trains the team both technically and functionally.
• Looks beyond the surface and fix the root causes rather than symptoms.
• Identifies skill gaps, and actively helps in training the new members of the team on the open-source technology stack
• Actively identifies and reduces complexity in deployments and motivates team members to do the same.
• Provide technical feedback to engineering regarding product changes and enhancements.
• Create tests, tools, and diagnostic procedures for use by product support personnel.
• Considers operational costs even in early design stages and incorporates it as a factor into the decision-making process.