Software Development Engineer - Data Processing

Key Areas of Responsibility

• Production Job Monitoring & First-Level Support
• Monitor, troubleshoot, and support automated data processing jobs in production.
• Provide first-level support for client production jobs and incoming/outgoing files.
• Collaborate with internal departments (Customer Delivery, Operations, Finance, IT) to resolve incidents efficiently.
• Ensure timely execution and quality of daily production cycles.
• Issue Resolution & Process Optimization
• Analyze logs and job failures to identify root causes and propose solutions.
• Assist in identifying and escalating performance or data flow anomalies.
• Support structured testing and validation for newly implemented client workflows.
• Development Support & Learning
• Assist in designing, coding, testing, and debugging software applications.
• Work under the mentorship of senior developers to adopt best coding practices and standards.
• Translate business requirements into technical specifications and documentation.
• Create technical documentation, training materials, and user guides as needed.
• Team Collaboration & Flexibility
• Be available to cover peer absences and shift handovers as needed.
• Work well within a standardized, process-driven environment.
• Participate in team reviews and support ongoing system/process improvements.

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 1–3 years of experience in software development, data processing, or technical support.
• Flexibility to work from 8:00 PM to 5:00 AM US Eastern Time
• Familiarity with at least one programming language (Java, Python, C++, etc.)
• Strong analytical and problem-solving skills
• Detail-oriented with solid time management and multitasking abilities
• Excellent written and verbal communication skills
• Willingness to work night shifts, weekends, and holidays as required
• Team-oriented with a willingness to learn and grow in a fast-paced environment

Our Guiding Principles

• Impact: Always help and empower others, whether they’re colleagues or customers.
• Integrity: Do what’s right for our customers and our people while being authentic.
• Inspiration: Be bold, be passionate, and don’t be afraid to fail forward.

CSGer Perks & Benefits

• Flexible work arrangements: Remote, hybrid, or in-office
• Employee Belonging Groups
• Medical, Dental, and Vision insurance
• Paid Vacation, Volunteer, and Holiday Time Off
• Career development, wellness resources, and more!

Accessibility at CSG

If you need special assistance due to a disability or accommodation during any part of the application process, please contact us at +1 (402) 431-7440 or accommodations@csgi.com.

Our Story

At CSG, we empower companies to build unforgettable experiences for people and businesses worldwide. With over 40 years of innovation and service, we help the world’s biggest brands solve their toughest challenges. Our people—CSGers—are authentic, fearless, and committed to building a better future.