(USA) Coach/Ops Mgr Trainee

undefined ago • 1 Years + • Education • $65,000 PA - $79,996.8 PA

Job Summary

Job Description

This role involves leading and developing teams, ensuring exceptional customer service, and driving financial performance in a designated store area. Responsibilities include managing P&L, controlling expenses, optimizing merchandise presentation, and mitigating shrink. The position also focuses on associate supervision, development, and compliance with company policies, fostering a culture of belonging and continuous improvement while upholding integrity and customer-first principles.
Must have:
  • Lead and develop teams effectively through teaching, training, and active listening.
  • Communicate and collaborate with all levels on store operations and company direction.
  • Utilize technology, business initiatives, merchandising, and company direction.
  • Introduce and lead company change efforts, providing clear expectations.
  • Model and demonstrate exceptional customer service standards to store associates.
  • Manage customer service initiatives, ensuring needs, complaints, and issues are resolved.
  • Drive financial performance and sales of the designated store area.
  • Review P&L statements, manage budgeting, forecasting, and expense control.
  • Monitor merchandise presentation, seasonal transitions, inventory flow, and operations.
  • Develop and implement action plans to mitigate shrink and achieve sales goals.
  • Provide supervision and development opportunities for hourly associates.
  • Hire, train, mentor associates, assign duties, and set clear expectations.
  • Promote a belonging mindset and recruit qualified associates for company growth.
  • Coordinate and oversee job-related activities and assignments.
  • Develop and maintain relationships with key stakeholders, supporting plans.
  • Ensure compliance with company policies, procedures, and ethical standards.
  • Build high-performing teams, embracing differences and fostering belonging.
  • Work collaboratively, build trusting relationships, and communicate with impact.
  • Attract and retain talent, empower development, and recognize contributions.
  • Maintain highest standards of integrity, ethics, and compliance.
  • Act selflessly, humbly, self-aware, honest, fair, and transparent.
  • Deliver results by prioritizing the customer and adapting to shopping habits.
  • Make data-driven decisions, balancing short and long-term priorities.
  • Display curiosity, take calculated risks, and demonstrate courage and resilience.
  • Drive continuous improvements, adopt new technologies, and support change.
Good to have:
  • Bachelor of Science in Business Management and Leadership.
  • Certificate of Completion in People and Business Leadership.
  • General work experience supervising 5+ direct reports.
  • Experience includes performance management, mentoring, hiring, and firing.
Perks:
  • Competitive pay
  • Performance-based bonus awards
  • Medical coverage
  • Vision coverage
  • Dental coverage
  • 401(k)
  • Stock purchase
  • Company-paid life insurance
  • PTO (including sick leave)
  • Parental leave
  • Family care leave
  • Bereavement leave
  • Jury duty leave
  • Voting leave
  • Short-term disability
  • Long-term disability
  • Company discounts
  • Military Leave Pay
  • Adoption and surrogacy expense reimbursement
  • Walmart-paid education benefit program (Live Better U)
  • High school completion programs
  • Bachelor's degrees
  • English Language Learning
  • Short-form certificates
  • Tuition, books, and fees completely paid for by Walmart

Job Details

Position Summary...

What you'll do...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback (TourtoTeach), communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction, introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions, and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives (for example, store of the community and community outreach programs), ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit Loss) statements, managing and assisting in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, promoting a belonging mindset in the workplace, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.

Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.

Respect the Individual: Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform.

Respect the Individual: Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.

Respect the Individual: Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.

Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.

Serve Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans.

Serve Our Customers and Members: Makes decisions based on data insights and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.

Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.

Strive for Excellence: Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The hourly wage range for this position is $31.25-$38.46* Plus Differential to meet legislative requirements, where applicable.

*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

  • Regional Pay Zone (RPZ) (based on location)

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.

For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.

For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility.

Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.)

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Primary Location...

2700 W State St, Alliance, OH 44601-5611, United States of America

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About The Company

Sixty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world’s biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we’re reinventing the shopping experience and our associates are at the heart of it. When you join our Walmart family of brands (Sam's Club, Bonobos, Moosejaw and many more!), you’ll play a crucial role in shaping the future of retail, improving millions of lives around the world.


We are ecstatic to have been named a Great Place to Work® Certified May 2023 – May 2024, Disability: IN 2023 Best Places to Work, and Fast Company 100 Best Workplaces for Innovators 2023.


This is that place where your passions meet purpose. Join our family and build a career you’re proud of.

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