Critical Mass is a team of 1,800 inspired folks based in 12 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients. We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson &amp; Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories. We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

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Sr. Partner Innovation and Engagement Manager

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The Sr. Partner Innovation and Engagement Manager at PlayStation will drive initiatives to optimize partner experiences, from concept to reality.  Responsibilities include using partner journey maps to identify pain points and prioritize improvements, collaborating across teams to enhance the partner journey, and leading long-term projects for partner success.  This role requires fostering relationships with key publishing partners, designing loyalty programs, and utilizing data analysis to drive partner-centric initiatives. The successful candidate will lead cross-functional discussions, create compelling narratives for senior stakeholders, and champion a partner-first approach across PlayStation's programs and planning.

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<div class="job__description body"><div>Why PlayStation?
PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.</div><div>Sr. Partner Innovation and Engagement Manager
San Mateo, CA / Hybrid&nbsp;
*PlayStation offers a global hybrid office/remote working model — Flex Modes — which aims to combine the flexibility of remote working with the magic of in-person collaboration. The model is built upon the principle of working together in-person as work requires, with the freedom to work remotely otherwise. We will consider fully remote candidates who are able to come in for 'Moments that Matter'.&nbsp;
As the Partner Innovation &amp; Engagement Manager, you will drive our efforts to create, transform plans to action, and optimize exceptional experiences for our partners. You will be responsible for seeing concepts to reality, driving innovation, fostering partner-first advocacy, and enhancing brand reputation. Your role will involve collaborating with cross-functional teams to develop and implement innovative solutions that elevate our brand and strengthen partner loyalty.
Responsibilities:
<ul>
<li>Use partner journey maps and feedback to identify pain points and prioritize initiatives with highest ROI potential to improve our partner experience with PlayStation</li>
<li>Collaborate with cross-functional teams to enhance and optimize the partner journey, addressing gaps and improving outcomes.</li>
<li>Lead long-term, multi-year projects focused on enabling partner success and efficiency</li>
<li>Lead ideation sessions to generate bold ideas for improving the partner experience with PlayStation</li>
<li>Explore opportunities to integrate new technologies, services or experiences to enhance interactions with us and drive positive outcomes</li>
<li>Design and implement loyalty programs that build trust with our publishing and development communities</li>
<li>Foster relationships with key publishing partners to drive continuous feedback for partner experience improvements and turn them into plans of action</li>
<li>Lead cross-functional team discussions to set clear goals, roles and establish timelines for initiatives or PS Partners experience changes</li>
<li>Tag into assigned projects at any stage to provide support, drive alignment and see initiative through to successful completion, ensuring deliverables meet objectives and timelines</li>
<li>Craft compelling narratives to influence Sr. Level stakeholders and gain buy-in for partner experience improvements.&nbsp;</li>
<li>Elevate and advocate for a holistic PS Partners experience in all actions - presentation creation, participation in internal events and forums</li>
<li>Champion for partner-first and partner-centric approaches for PS Partners and its programs&nbsp;</li>
<li>Foster partnerships and collaborations with our cross-functional teams to have PS Partners and it’s programs represented consistently and widely in all long-term planning for all impacted or relevant teams.</li>
<li>Analyze data and trends to drive partner-centric initiatives&nbsp;</li>
<li>Work with teams to evaluate feasibility and prioritize initiatives that yield measurable improvements</li>
</ul>
Qualifications:&nbsp;
<ul>
<li>Strategic Thinking: Strong critical and strategic thinking to connect cross-functional experiences and elevate partner-focused service delivery.</li>
<li>Data-Driven: Experience analyzing data and feedback to drive actionable recommendations and improvements.</li>
<li>Project Leadership: Proven ability to lead cross-functional initiatives and deliver refined experiences that enhance partner success.</li>
<li>Communication &amp; Advocacy: Excellent communication, negotiation, and presentation skills; able to influence at senior levels.</li>
<li>Execution Excellence: Demonstrated ability to initiate, lead, and see projects through to completion (“starter and finisher”).</li>
<li>Collaboration: Strong facilitation and collaboration skills, able to lead ideation across diverse teams and align towards a shared goal.</li>
<li>Big Picture &amp; Detail-Oriented: Ability to see both the macro vision and finer details required for success.</li>
</ul>
Preferred Qualifications:&nbsp;
<ul>
<li>Familiarity with the relationship between publishers, developers, and PlayStation.</li>
<li>Background in the games industry or B2B customer experience.</li>
<li>Understanding of development and publishing processes.</li>
</ul>
#LI-SV1</div><div class="job__pay-ranges"><div class="pay-range"><div class="description"><div class="body">&nbsp;Please refer to our&nbsp;<a href="https://www.playstation.com/en-us/legal/careers-privacy-notice/">Candidate Privacy Notice</a>&nbsp;for more information about how we process your personal information, and your data protection rights.
&nbsp;
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.&nbsp; Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.&nbsp; In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click <a href="https://www.playstation.com/en-us/corporate/playstation-careers/#:~:text=connections%20and%20culture.-,Career%20benefits,-Working%20at%20PlayStation" target="_blank">here</a> to learn more.</div></div>This is a flexible role that can be remote, with varying pay ranges based on geographic location. For example, if you are based out of Seattle, the estimated base pay range for this role is listed below.$135,800 - $203,800 USD</div></div><div>
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.&nbsp;
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
</div></div>

As a Creative Senior Project Manager, you'll be responsible for leading and managing digital projects for globally admired brands. You'll work closely with clients to understand their needs and develop innovative solutions that exceed their expectations. You'll also manage project budgets, timelines, and resources, ensuring projects are delivered on time and within budget. You'll have the opportunity to work with a talented team of creative professionals and make a real impact on our clients' businesses.

<div>As a Creative Senior Project Manager, you are a creative and strategic thinker who loves learning everything there is to know about a client’s brand, business, and customer. You have experience working with multidisciplinary teams, and you know what it takes to deliver a digital experience that can improve the lives of customers and surpasses the goals of clients. Both the client services and project delivery worlds are successfully navigated by your proactive communication of project statuses, issues, and opportunities to clients. You adeptly manage the project team tracking scope, schedule, staffing, and budget on medium to large sized projects. You have a passion for digital project delivery and want to work with globally admired brands.
<hr>
You will:
<ul>
<li>Manage Client Relations by...
<ul>
<li>Acting as the primary contact of communicating needs between the client, team, and vendors</li>
<li>Understanding your client’s short and long-term goals, as well as their competition</li>
<li>Building trusting relationships with client partners by leading teams efficiently</li>
<li>Informing clients how to drive project success</li>
<li>Leading review sessions and host meetings with executive leadership</li>
<li>Delivering solutions to drive consensus for problems in a professional and timely manner</li>
</ul>
</li>
<li>Ensure Project Excellence by...
<ul>
<li>Supporting developing solutions to drive client business</li>
<li>Maintaining a unique perspective of a common goal to increase knowledge, communication, and awareness between team members and the client</li>
<li>Aligning the team to project goals by sharing client insights and objectives</li>
<li>Creating solid project plans with top-down and bottom-up budgets to support clients’ interests</li>
<li>Executing project plans according to established procedures, channels, and expectations</li>
<li>Managing and maintaining project scopes and communicate status of scope to team</li>
<li>Clearly communicating and documenting project status (key discussion points, action items, next steps and milestones)</li>
<li>Managing and leading both client facing and internal meetings</li>
<li>Owning creative project deliverables and ensure the team has clear direction</li>
<li>Clearly communicating and managing project goals and objectives</li>
<li>Defining, negotiating, communicating, implementing and monitoring quality standards on all project deliverables</li>
<li>Managing project communication and documenting issues and changes that affect the project</li>
<li>Developing status reports and work in partnership with project leaders to ensure all resources are staffed appropriately so that project deadlines are met</li>
<li>Creating a positive, team-oriented environment that promotes award-winning work</li>
<li>Forecasting, tracking, and managing project budgets and revenue, POs, and invoices</li>
<li>Identifying, analyzing, prioritizing, mitigating, and communicating project risks</li>
</ul>
</li>
</ul>
You have:
<ul>
<li>5-7 years experience managing a variety of digital project types, such as; marketing campaigns, email/push/landing page creation, user experience design, systematic design, creative support and maintenance</li>
<li>Experience running small to large email/push, landing page, social, display, SEM, SEO, and design campaigns</li>
<li>Experience with office productivity tools such as G-suite, Slack, Teams, Excel, Word, MS Project, PowerPoint, Keynote, Airtable and/or SmartSheets</li>
<li>Experience with collaboration and issue tracking tools such as Box, Asana, JIRA, and Confluence</li>
<li>Strong understanding of how to manage and control project scope, schedule, budget and resource management / reporting and change management, project roadmap development, and revenue forecasting</li>
<li>Knowledge of Project Management principles, methods, and techniques</li>
<li>Experience managing teams and conversations with clients around scope, schedule, and budget as well as roadmaps, objectives, and strategies</li>
</ul>
&nbsp;
Our new hires &amp; employees are the future of our organization, and we want to set you up for long-term success.&nbsp; In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.
This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.</div>