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The FC Live Product Management Acquisition & Retention team aims to grow EA SPORTS FC by acquiring new and returning fans, guiding them from their first match to lifelong fandom. This role focuses on user acquisition journeys, helping fans find their fun in suitable modes, and removing early barriers to ensure continued engagement. It involves defining current and future acquisition strategies and improving the early player experience.

Environment Artist - Props

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.EA SPORTS is one of the most iconic brands in entertainment – connecting hundreds of millions around the world to the sports they love through a portfolio of industry-leading video games.With more opportunity than ever to innovate and create new, authentic experiences that bring joy, inclusivity, and immersion to a global community of fans, we invite you to join us and pioneer the future of Soccer with EA SPORTS!<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">This Role</h2>The purpose of the FC Live Product Management Acquisition & Retention team is to grow the love of EA SPORTS FC by creating new fans and guiding them from their first match to lifelong fandom.This role will focus on how we grow EA SPORTS FC by acquiring new & returning fans to the latest title and helping them find their fun in the right mode that fits their playstyle. In addition you’ll help establish fans in EA SPORTS FC by continuously removing early barriers so that new & returning fans are excited to come back for their next session.This role will play an integral role in defining what user acquisition journeys look like today as well as defining the opportunity space for what user acquisition journeys could look like in the future.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll do:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Action the latest player data from in-game sources to continually improve the early player experience through live content in the current & future FC titles.</li><li class="leading-relaxed">Engage with development stakeholders to establish, align & deliver a roadmap of features that improves the early player experience.</li><li class="leading-relaxed">Champion Live Service requirements through the development process to ensure new features are Live Service ready at launch.</li><li class="leading-relaxed">Partner with a range of development teams to create Feature Goals & KPIs that are outcome-based. Measure performance through the lifecycle of the features and communicate results post-launch to key stakeholders.</li><li class="leading-relaxed">Collaborate with a range of development & business stakeholders to test & iterate upon future business models for future FC titles, setting the Strategic Direction & Feature Roadmap.</li><li class="leading-relaxed">Co-ordinate with our Product Analytics team to refine our modelling, benchmarks & targets for acquisition programs. As well as define test plans & align Analytics plan of action.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll need to be successful:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of 8 years of Product Management, Game Design or equivalent experience required (Preferably in Live Services).</li><li class="leading-relaxed">Strong Commercial Acumen with a background in business models, pricing and financial expertise.</li><li class="leading-relaxed">Proactive Relationship builder across a range of technical & non-technical partners including; Production, Game Design, Analytics, Finance,Sales, Release Management, Legal,Marketing teams.</li><li class="leading-relaxed">Excellent storyteller, that can simplify a complex data set into an easy to understand narrative for a range of technical & non-tecnical stakeholders.</li><li class="leading-relaxed">A track record of delivering operational feature & content plans by partnering with domain experts.</li><li class="leading-relaxed">Experience defining long term business needs, conducting testing plans to inform prioritizing the right features at the right time, communicating them through easy to understand roadmaps.</li><li class="leading-relaxed">Dealing with ambiguity well, as you establish goals and drive stakeholders towards progress in currently undefined opportunity spaces.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What will help you stand out:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Previous experience in PC or Mobile gaming.</li><li class="leading-relaxed">A Football or EA SPORTS FC fan.</li><li class="leading-relaxed">An understanding, or willingness to learn key FC systems and their impact on the game economy.</li><li class="leading-relaxed">Clear & effective communicator across a range of stakeholders & seniority.</li><li class="leading-relaxed">Ability to turn external best practices & internal data into a roadmap of deliverable features</li><li class="leading-relaxed">Passion for continuous improvement and integrating PM best practices & industry standards</li><li class="leading-relaxed">Experience with AB testing models and data for the purposes of player facing design and statistical analysis.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">COMPENSATION AND BENEFITS</h2>The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">PAY RANGES</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">British Columbia (depending on location e.g. Vancouver vs. Victoria) *$119,600 - $167,300 CAD</li></ul>In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Electronic Arts</h2>We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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Ansira is the leading marketing platform for brands that operate in distributed ecosystems. By orchestrating the entire brand-to-local value chain, Ansira synchronizes global companies’ internal and external teams across channels, markets and regions. Ansira leverages AI-powered technology, vertical expertise, local insights and strategic partnerships to optimize marketing performance and empower partner growth at scale.

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The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels.Team Leader, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members.Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Providing day-to-day leadership to Brandmuscle’s Partner Support team, helping to ensure that all support service level metrics are being achieved</li><li class="leading-relaxed">Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients</li><li class="leading-relaxed">Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services</li><li class="leading-relaxed">Working with cross-functional team members to drive business targets and deliver on shared team goals</li><li class="leading-relaxed">Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement)</li><li class="leading-relaxed">Presenting a training program and defined career path</li><li class="leading-relaxed">Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience</li><li class="leading-relaxed">Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives</li><li class="leading-relaxed">Team management: Hire, train, and supervise customer support representatives</li><li class="leading-relaxed">Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management</li><li class="leading-relaxed">Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery</li><li class="leading-relaxed">Training: Provide training and upskilling opportunities for team members</li></ul>Requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree required</li><li class="leading-relaxed">Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls</li><li class="leading-relaxed">Superior communication skills, both verbal and written</li><li class="leading-relaxed">Detail- and client service-oriented</li><li class="leading-relaxed">Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook)</li><li class="leading-relaxed">Excellent organizational skills</li><li class="leading-relaxed">Ability to manage escalation path</li><li class="leading-relaxed">Willingness to work in 24 * 7 work environment</li><li class="leading-relaxed">Willingness to work on weekends with scheduled week offs as per business requirement</li></ul>Desired Experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of (3) years of experience in leading customer support team</li><li class="leading-relaxed">Experience with Zendesk, Salesforce, Workforce Management recommended</li></ul>

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