HDWorks

Customer Support Executive

Data Scientist _ Product

Data Scientist

As a Customer Support Executive, you will educate users on responsible gaming, communicate policies, analyze accounts, and follow up on escalations. You'll also initiate intervention steps, aiming to convert and retain customers by building relationships and solving problems. The role involves utilizing communication, listening, written, upselling/cross-selling, and problem-solving skills to enhance customer satisfaction and contribute to the company's growth.

A Multi-Player Gaming Company -Head Digital Works is the pioneer &amp; one of India's largest online skill-gaming companies that develop and operate zeal-driven applications for online gaming enthusiasts. With more than 60 million+ users and multiple brand verticals like A23Rummy and <a rel="noopener noreferrer" class="postings-link" href="http://Cricket.com">Cricket.com</a>, We have come a long way in the past 18 years. What started from a small garage in 2006 with nothing but a dream - "To become India's leading online gaming portal" has now turned into one of the most profitable start-ups in India that have gone through cycles of angel, venture capital and private equity investments.We're a diverse group of thinkers and doers who are reimagining what's possible to make it easier for all of us to do what we love in new ways. Experience: 0 to 4 yearsLanguage Proﬁciency: Tamil+Hindi / Kannada +Hindi To educate users on responsible gaming, communicate Responsible Gaming policies and processes for an organization. Analyze accounts based on Game Scanner reporting. Also, Follow up on escalations from Customer support. Initiate and execute all intervention steps as per the Responsible Gaming policy. Skills:Excellent communicationActive listeningWritten skillsUpselling/Cross sellingExceptional customer serviceProduct &amp; Service understandingProblem-solvingMultitasking Responsibilities:Bring more conversionsRetain customersHelp organizations grow with higher retention, up-sells, and cross-sellsBuild lasting relationships with customersSolve customer problems in creative waysUtilize negotiation skills
 
What we offer -1. Competitive salary2. Mediclaim Policy - Best in Industry3. Flexible working hours4. Career Development Program5. Best in Industry Reward and Recognition program6. Inclusive and Collaborative Work culture7. Complimentary snacks are served everyday If you would want to be a part of this multi-million user company, apply on the given link

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Tide is building a business management platform to save small businesses time and money. This role involves designing, creating, and running the product catalog within different business areas. The engineer will be working in small, autonomous, agile teams with product owners, UI/UX designers, and other engineers, translating requirements into well-engineered solutions. They will also contribute to the Flutter Community of Practices. They will have a chance to share knowledge, experiment with new ideas, and contribute to a resilient, error-free, and scalable codebase.

Tide is the leading provider of UK small business (SMEs) accounts and one of the fastest-growing fintechs in the UK. Tide is live in the UK and India with over 650,000 members in the UK and more than 350,000 in India. Tide is transforming the small business banking market. Our platform not only offers business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses, such as full integration with accounting systems (live for our UK members, many are live in India, and coming soon to Germany). Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

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<h3>ABOUT TIDE</h3> At Tide, we are building a business management &nbsp;platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees. Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.<div><div id="content" class="highlighter-context page view" data-inline-comments-target="true" data-testid="page-content-only"> <div class="_1bsb1osq _19pkidpf _2hwx1wug _otyridpf _18u01wug"> <div id="main-content" class="wiki-content css-b8wh5k e5xcnr80" data-testid="pageContentRendererTestId" data-test-appearance="full-page"> <div class="renderer-overrides"> <div class="ak-renderer-wrapper is-full-page cc-2c6ch1"> <div class="cc-7hl6pe"> <div class="ak-renderer-document"> &nbsp; <div> <div id="content" class="highlighter-context page view" data-inline-comments-target="true" data-testid="page-content-only"> <div class="_1bsb1osq _19pkidpf _2hwx1wug _otyridpf _18u01wug"> <div id="main-content" class="wiki-content css-b8wh5k e5xcnr80" data-testid="pageContentRendererTestId" data-test-appearance="full-page"> <div class="renderer-overrides"> <div class="ak-renderer-wrapper is-full-page cc-2c6ch1"> <div class="cc-7hl6pe"> <div class="ak-renderer-document"> <h3 data-renderer-start-pos="257">ABOUT THE TEAM:</h3> As an Engineer at Tide you will be working on the designing, creating and running the rich product catalogue in one of our Business areas (e.g. Payments Service, Business Service). We have a long roadmap ahead of us and rarely run out of interesting problems to tackle. This role offers an exceptional opportunity to make a real difference by taking ownership of engineering practices in a rapidly expanding company! We trust and empower our engineers to make real technical decisions that affect multiple teams and shape the future of Tide’s Global One Platform. We work in small autonomous teams, grouped under common domains owning the micro-frontends that makes Tide a great application. We self-organise, gather together to discuss technical challenges, and set our own guidelines on our Community of Practice regardless of where one currently stand in our Growth Framework. We are focus on deliver a WOW! experience whilst ensuring a resilient, error-free and scalable codebase. <h3 data-renderer-start-pos="1270">ABOUT THE ROLE:</h3> As a Mobile Engineer you’ll be: <ul> <li data-renderer-start-pos="1307">You will be learning and sharing knowledge with our engineers on new things often, as we believe in experimentation, T-shaped engineering and collaborative learning for career growth</li> <li data-renderer-start-pos="1493">You will be working on our new and existing products for our Business Areas. We have an exciting roadmap with brand new features and we will need you to solve interesting problems</li> <li data-renderer-start-pos="1676">You will have the opportunity to make a difference by leveraging your experience connecting with less experienced engineers, collaborating and cheering together</li> <li data-renderer-start-pos="1840">Joining one of our expanding multi-disciplinary agile teams, you will work together with product owners, UI/UX designers, architects, engineers, and other business members to translate requirements into well-engineered solutions</li> <li data-renderer-start-pos="2072">You will join our Flutter Community of Practices, and your input on how to improve processes and maintain high quality across the team will be very welcome</li> <li data-renderer-start-pos="2231">Career progression is as important to us as it is for you, and we, therefore, have put in place a Tide Growth Framework to guide you. With our expanding teams and business, we will encourage you to outgrow your initial responsibilities, if you so desire</li> </ul> To learn more about how we develop out application, please check us out on <a href="https://medium.com/tide-engineering-team/project-miniclient-introduction-0a94aefa5638">Medium.com</a>&nbsp; Our company is committed to creating an inclusive and diverse environment, that fosters cooperation in everything we do. This role offers an exceptional opportunity to make a real difference with responsibilities across engineering practices in a supportive and rapidly expanding company! <h3 data-renderer-start-pos="2780">WHAT WE ARE LOOKING FOR:</h3> <ul> <li data-renderer-start-pos="2811">Working experience with Flutter as a Software Engineer</li> <li data-renderer-start-pos="2869">Experience with popular Flutter libraries, tools and its lifecycle</li> <li data-renderer-start-pos="2939">Passionate about building great products in small, autonomous, agile teams</li> <li data-renderer-start-pos="3017">A passion for automation tests and experience writing testable code</li> <li data-renderer-start-pos="3088">Experience building sleek, high-performance user interfaces and complex Mobile apps that successfully shipped to customers</li> </ul> <h3 data-renderer-start-pos="3216">OUR TECH STACK:</h3> <ul> <li data-renderer-start-pos="3315">We utilise the latest iterations of Flutter and Dart</li> <li data-renderer-start-pos="3371">We use popular and trusted plugins, packages, and tools, preferring leveraging existing solutions over reinventing the wheel.</li> <li data-renderer-start-pos="3500">We adopt a modular approach in building our applications, viewing each small package akin to a Lego block. More on our approach can be found <a class="cc-tgpl01" href="https://youtu.be/Ap-cRFRScQw" data-testid="link-with-safety" data-renderer-mark="true">here</a>.</li> <li data-renderer-start-pos="3650">With Melos, we handle an extensive Dart codebase, featuring over 300 packages and around 2 million lines of code.</li> <li data-renderer-start-pos="3767">We manage state and dependency injection efficiently using flutter_bloc, get_it and injectable.</li> <li data-renderer-start-pos="3867">Our application navigation leverages auto_route and flow_builder.</li> <li data-renderer-start-pos="3937">We approach the backend communication implementation using freezed, json_serializable, retrofit, and dio interceptors. More about this approach <a class="cc-tgpl01" href="https://www.youtube.com/watch?v=EQZhIrevmTs" data-testid="link-with-safety" data-renderer-mark="true">here</a>.</li> <li data-renderer-start-pos="4090">We heavily rely on code generation with mason and build_runner.</li> <li data-renderer-start-pos="4157">i69n is our tool of choice for localisation. You can find how we do it <a class="cc-tgpl01" href="https://www.youtube.com/watch?v=DTGp84cEnr4" data-testid="link-with-safety" data-renderer-mark="true">here</a>.</li> <li data-renderer-start-pos="4237">We're deeply committed to Behaviour Driven Development (BDD) tests, and we use bdd_widget_test to help us on that. You can find more <a class="cc-tgpl01" href="https://www.youtube.com/watch?v=Kwvsc31FE_8" data-testid="link-with-safety" data-renderer-mark="true">here</a>.</li> <li data-renderer-start-pos="4379">Firebase Suite, DataDog, LaunchDarkly, and Segment assist us in tracking, monitoring, and deploying securely.</li> <li data-renderer-start-pos="4492">Our CI/CD pipelines and weekly releases are facilitated by GitHub and GitHub actions.</li> </ul> </div> </div> </div> </div> </div> <div id="comment-container" class="css-u1x1k7 e3p9ckn0" data-testid="comment-container"></div> </div> </div> </div> </div> </div> </div></div><div><h3>TIDE IS A PLACE FOR EVERYONE</h3> At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.&nbsp; We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. &nbsp; At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. &nbsp; You personal data will be processed by Tide for recruitment purposes and in accordance with&nbsp;<a class="c-link" href="https://assets.ctfassets.net/3h69mkdgxn20/4TE0uAE3SXomATDVneocNA/aa31893960b4064dd406ad15d029dcd3/Recruitment_Privacy_Notice.pdf" target="_blank" data-stringify-link="https://assets.ctfassets.net/3h69mkdgxn20/1MYf6q4ZMWugpeaROVETBN/526e9c160a2de03576413c81657c6466/Recruitment_Privacy_Notice__Final_Draft__Sep_2024_.pdf" data-sk="tooltip_parent">Tide's Recruitment Privacy Notice</a>.</div></div></div><div class="divider" role="separator"></div>

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