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This position is for a Tier II, I/DD Customer Support Representative. The representative will provide advanced software support to clients by efficiently processing issues and requests. Responsibilities include investigating and resolving customer inquiries, documenting communications, providing timely follow-up, and managing ticket aging. The role requires understanding complex workflows, creating training materials, and participating in client outreach. The successful candidate will be required to be able to travel up to 10%.

Payer Program Manager

Sandata Technologies, now part of HHAeXchange, is the pioneering force in home and community-based care, consistently leading the way with innovative technology solutions. &nbsp;The Sandata software solution has been implemented by thousands of homecare and I/DD agencies nationwide, is leveraged by national MCOs, and has been selected by numerous state Medicaid agencies to ensure their compliance with the federal mandate to implement Electronic Visit Verification (EVV). Sandata Technologies, an HHAeXchange company, is hiring a Tier II, I/DD Customer Support Representative.&nbsp; This position is responsible for providing advanced software support to our IDD clients through the courteous, efficient, accurate processing of client issues and requests in a timely and professional manner. Our support specialists assist our IDD clients with browser support, navigating through client and staff scheduling, plan of care documentation, staff compliance, visit verification and electronic and manual billing including remittance review. <a rel="noopener noreferrer" class="postings-link" style="font-size: 16px;" href="https://www.hhaexchange.com/press-releases/hhaexchange-acquires-sandata-technologies">Click here</a> to learn more about how HHAeXchange and Sandata are deeply committed to addressing critical challenges in the sector by expertly connecting the homecare ecosystem.&nbsp; This position is remote, and available only to candidates that currently reside in the New York City, Washington DC, and Minneapolis Metro Areas. &nbsp;To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Job Duties<ul><li>Use expert questioning and listening skills to identify, research and resolve customer issues and requests.</li><li>Investigate, reproduce, and define issues based upon ticket information, customer input, and relevant documentation. </li><li>Deliver effective and timely resolution to a range of customer inquiries.</li><li>Document all customer inquiries by opening a ticket and recording subsequent communications.</li><li>Provide timely follow-up to both internal and external customers for issues not immediately resolved.</li><li>Apply the elements of building positive rapport and proper etiquette with different types of customer personalities.</li><li>Maintain knowledge base with the changing catalog of services and products that Sandata provides, as well as State and Federal regulatory requirements.</li><li>Proactively manage ticket aging and trending. </li><li>Display flexibility towards work schedule.</li><li>Assist in creating and presenting training materials for Tier I and Tier II representatives.</li><li>Provide feedback to representatives regarding ticket management and workflow processes.</li><li>Manage workload, workflow, and productivity to maximize efficiency.</li><li>Participate in Sandata’s client outreach program.</li><li>Support team projects as they may occur to enhance the quality or efficiency of support.</li></ul> Other Job Duties<ul><li>Other duties as assigned by supervisor or HHAeXchange leader.</li></ul> Travel Requirements<ul><li>Travel up to 10%.</li></ul> Required Education, Experience, Certifications and Skills<ul><li>College degree preferred (Healthcare Administration/Public Health).</li><li>5+ years’ electronic billing experience (Medicaid/Medicare highly preferred).</li><li>5+ years’ customer service/call center experience in software support.</li><li>5+ years’ IT/Healthcare related experience.</li><li>Billing and/or Accounts Receivable experience. </li><li>Medical Coding/Billing Subject Matter Expert.</li><li>Ability to learn and understand complex workflows related to the healthcare industry.</li><li>Ability to move quickly from project to project with attention to detail and accuracy.</li><li>Ability to trend data, create, and deliver training. </li><li>Proven ability to “divide and conquer” complex problems, then document and communicate solutions.</li><li>Superior customer service skills.</li><li>Strong interpersonal skills with the ability to work independently and in a team environment. </li><li>Strong analytical and problem-solving abilities.</li><li>Above-average written, verbal, and listening communication skills.</li><li>Strong systems navigation skills.</li><li>Skilled in Word, Excel, Adobe, PowerPoint, TFS and other web-based tools.</li><li>Experience with computer hardware setup, connectivity troubleshooting, and desktop support a plus.</li></ul> The base salary range for this US-based, full-time, and exempt position is $50,000 -$60,000. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. &nbsp;This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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As a Data Engineer at Netflix, you will be responsible for building systems to efficiently process data and modeling data for analytics. You will collaborate with various teams to understand needs, design and develop data pipelines, and ensure timely delivery of high-quality data. You will also translate business questions into data requirements, explore new ways to add value to Netflix using data, and build partnerships with data scientists and other stakeholders. This role involves owning critical pipelines, collaborating with stakeholders, and enabling informed decision-making. Netflix values strong communication, a growth mindset, and the ability to work effectively in a fast-paced environment.

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Manager, Growth Marketing - Experiences

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.<h2>About Data Science and Engineering organization:</h2>Data Science and Engineering (DSE) is a key pillar of Netflix's data-driven strategy, leveraging data, analytics, experimentation, models, and consumer insights to make informed decisions. DSE focuses on data engineering, metrics, analysis, dashboards, analytic tools, experimentation research, and analytics. It also develops models and algorithms for internal decision support.We pride ourselves on using data to inform our decision-making as we work towards our mission. This requires curating data across various domains, such as Growth, Finance, Product, Content, and Studio. All of this data collection and curation is made possible thanks to Netflix's amazing Data Engineers, who bring this data to life.<h2>About Data Engineering:</h2>Data Engineering at Netflix is a role that requires building systems to process data efficiently and modelling the data to power analytics. These solutions can range from batch data pipelines that bring business metrics to life to real-time processing services that integrate with our core product features. In addition, we require our Data Engineers to have a rich understanding of large distributed systems on which our data solutions rely. Candidates should have knowledge across several of these skill sets and usually need to be deep in at least one. As a Data Engineer, you also need to have strong communication skills since you will need to collaborate with business, engineering, and data science teams to enable a culture of learning.We are hiring for the first time for the Data Engineering organisation in EMEA and across the following Data Engineering teams:Conversation, Marketing &amp; Fandom Data Engineering&nbsp;The reach of Netflix and the fandom we create fuels the “Netflix effect” - a virtuous cycle of great content and intense fandom that catapults our stories into the cultural conversation. Netflix influences what people around the world <a href="https://www.whats-on-netflix.com/news/netflix-dominates-most-searched-tv-shows-list-of-2023/" target="_blank">search for</a> and <a href="https://www.thesun.co.uk/tv/25830047/netflix-new-series-one-day/" target="_blank">talk about</a>, the <a href="https://www.forbes.com/sites/hughmcintyre/2024/02/08/we-are-the-world-returns-to-the-billboard-charts-post-netflix-documentary-debut/?sh=7c885f743213" target="_blank">music</a> they listen to, the <a href="https://variety.com/2024/shopping/news/three-body-problem-silent-spring-books-buy-online-1235950943/" target="_blank">books</a> they read, the <a href="https://www.lemonde.fr/en/france/article/2024/01/18/netflix-s-emily-in-paris-and-lupin-drive-paris-tourism_6443181_7.html#" target="_blank">countries they visit</a>, and how they <a href="https://www.theguardian.com/fashion/2024/mar/31/netflix-the-gentlemen-sales-english-upper-class-fashion" target="_blank">dress</a>.&nbsp;Our marketing efforts help to kick-start the Netflix effect, and we are providing more and more ways for fans to engage with our stores: <a href="https://www.netflix.com/tudum" target="_blank">Tudum</a>, events like <a href="https://about.netflix.com/en/news/netflix-bites-first-ever-pop-up-restaurant" target="_blank">Netflix Bites</a> and <a href="https://www.netflix.com/tudum/articles/bridgerton-official-events" target="_blank">Bridgerton experiences</a>, and the launch in 2025 of the first two <a href="https://www.netflix.com/tudum/articles/netflix-house" target="_blank">Netflix House</a> locations.&nbsp;We also create and measure the social buzz with performance marketing and acquisition marketing for Netflix, Netflix Games, Ads, and more.&nbsp;In this team, you’ll help elevate our conversation, marketing, and fandom decisions and events globally. You will own and architect our data engineering pipelines to ingest marketing and fandom data from various sources and power insights using the data.Security Data EngineeringThis team is responsible for developing data products that deliver critical insights into security, fraud, and technology risks across customer accounts and internal systems. You will play a key role in enabling our security teams to detect and mitigate security risks within our extensive cloud technology infrastructure. Our infrastructure environment is large and complex, with intricate topology, access controls, security policies, and usage patterns. Centralizing diverse data points to enhance our understanding of these dimensions is essential for success in this role.Member Data EngineeringThe Netflix product experience helps our Members discover the next great piece of content to enjoy. &nbsp;It could be a new series, an old movie, a live event people are talking about, or even a new video game. &nbsp;The Product has to put the right content, in the right format, in front of the right people, at the right time. &nbsp;When we do that well, Members value Netflix and continue to subscribe, despite the many other choices for entertainment. &nbsp;This team creates the data products that help measure this experience, track key KPIS, and support innovation decisions through A/B testing. &nbsp;You will partner closely with Engineering teams to refine the client and server logging that serves as a foundation for our analytic datasets and work closely with Data Scientists and Product Managers using this data to identify new opportunities and test out new ideas.&nbsp;&nbsp;<h2>What have you done and what do you know?&nbsp;</h2><ul><li>You have 6+ years of experience and proficiency building data pipelines in batch and/or real-time settings to support a variety of use cases. Some of our data sources are small (e.g., sales at Netflix House), and some are enormous (e.g., social media feeds). Our stack is Spark, Flink, Iceberg, Kafka - experience with these specific technologies is helpful but not strictly required.</li><li>You are proficient in Python and/or Scala for scripting, automation, and data orchestration frameworks, and you can write complex SQL (any variant) for ad-hoc and recurring workflows. You strive to write elegant and maintainable code, and you're comfortable picking up new technologies.</li><li>You understand how to model data efficiently for reporting and metrics, and how to organize data for scale and fast retrieval.</li><li>You have experience sourcing and modelling data from application APIs and event streams.</li><li>You have experience converting business requirements into data engineering workstreams, enabling insights that empower our colleagues to make better and more informed decisions.&nbsp;</li><li>You have experience mentoring and guiding/unblocking other team members, navigating ambiguity and creating clarity</li></ul><h2>What will you do?</h2><ul><li>Fully own critical pipelines and data sets to support variety of use cases in data science and engineering.&nbsp;&nbsp;</li><li>Directly collaborate with stakeholders to understand needs, model tables using data warehouse best practices, and develop data pipelines to ensure the timely delivery of high-quality data.</li><li>Creatively explore how to use data to continually add value to Netflix. Translate ambiguous business questions into clear data requirements, and then deliver on them.</li><li>Be a bridge between data engineering and the business, enabling insights that empower our colleagues to make better and more informed decisions.&nbsp;</li><li>Build strong partnerships with data scientists, analytics engineers, and machine Learning practitioners to enable research and insight delivery for the business.&nbsp;</li></ul><h2>Who are you?&nbsp;</h2><ul><li>You work quickly and independently while also collaborating effectively across functions (e.g. with marketing experts, data scientists, product managers).&nbsp;</li><li>You thrive in a fast-paced environment and see yourself as a partner in the business, with the shared goal of moving it forward.</li><li>You have a growth mindset and expect the same from your colleagues. You are also curious,&nbsp; authentic, selfless, determined, and industrious. You generously give and receive candid feedback to grow yourself and those around you.&nbsp;</li><li>You have strong beliefs that are weakly held: you can deliberate and hear all sides of a discussion, and adapt to new perspectives that emerge from it.&nbsp;</li><li>You are a sharp communicator who can break down and explain complex data problems in clear and concise language.</li></ul><a target="_blank" href="https://about.netflix.com/en/inclusion">Inclusion</a> is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.Job is open for no less than 7 days and will be removed when the position is filled.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.