Ubisoft

Game Director [Splinter Cell]

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As a Game Director at Ubisoft Toronto, you transform a creative vision into a variety of systems and mechanics that combine to create an engaging experience for players. You provide your team with the direction to design specific gameplay features and allow flexibility for experimentation. You are responsible for the moment-to-moment gameplay, fine-tuning the experience to ensure a highly polished, hardcore stealth experience that invites players in and rewards mastery.

Cinematic Designer

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">JOB DESCRIPTION</h2>As a Game Director at Ubisoft Toronto, you transform a creative vision into a variety of systems and mechanics that combine to create an engaging experience for players to enjoy. You provide your team with the direction to design their specific gameplay features and allow them the flexibility to experiment and iterate. While your designers focus on their areas of ownership, you pay attention to the larger picture, overseeing how the overall player experience and game systems are coming together: Core game loop, gameplay depth, user experience, progression, pace, balance, and – of course – quality. You ensure that all elements related to design work together cohesively to fit the intended experience and make it fun.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">On Being a Game Director on Splinter Cell:</h3>As a Game Director on Splinter Cell, you are responsible for the moment-to-moment gameplay. How do the gadgets work? How do NPC search when they notice something amiss? How light does the camera need to feel? How much noise does it make when Sam Fisher takes down an enemy? You’ll be helping us execute all of these things. Perhaps more importantly, you’ll be fine tuning the experience when all of those things come together. You’re helping all of the elements resonate at just the right frequency, to ensure a highly polished, hardcore stealth experience that invites players in, and rewards mastery.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The daily life of a Game Director at Ubisoft Toronto:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work with the creative director and the dev team to create the game by tuning and executing a vision that is innovative, strong, appropriate, fitting with IP, and implementable by the team;</li><li class="leading-relaxed">Develop your game design direction to make a truly fun and engaging experience. Evangelize this direction across the production team;</li><li class="leading-relaxed">Support your game designers in developing their features (e.g. gameplay rules, progression systems, combat systems, weapon attributes, artificial intelligence behaviours, 3Cs, etc.) + provide mentorship and constructive feedback to achieve quality;</li><li class="leading-relaxed">Work closely with level design leadership to ensure that the two disciplines support and strengthen each other;</li><li class="leading-relaxed">Inspire and collaborate with interdependent teams to align all design, technical, graphic, and narrative elements.</li><li class="leading-relaxed">Review and discuss budgets & timelines with the producer + keep the editorial team up to date on progress and milestones;</li><li class="leading-relaxed">Adapt to technical and production constraints, feedback, and play test results; readjusting your design direction when need be;</li><li class="leading-relaxed">Anticipate technological advancements and stay up to date on market trends to evolve our production processes and define our best practices + share them with our studios;</li><li class="leading-relaxed">Understand and employ user experience design by upholding benchmarks for discoverability, player understanding, cognitive load, and by supporting UX testing.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">QUALIFICATIONS</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A college diploma in Game Design or equivalent;</li><li class="leading-relaxed">At least 7 years of game design experience + 3 years of leadership in game production;</li><li class="leading-relaxed">In-depth knowledge of game engines (e.g. Unity or Unreal) & their limitations, Photoshop, and the Office Suite (especially Excel and PowerPoint);</li><li class="leading-relaxed">A highly innovative, empathetic, creative, and collaborative spirit;</li><li class="leading-relaxed">Excellent communication, interpersonal, presentation, problem-solving, organizational, and mentorship skills;</li><li class="leading-relaxed">Critical thinking, curiosity, resourcefulness, and plenty of flexibility;</li><li class="leading-relaxed">Ability to sift through data and come to meaningful conclusions;</li><li class="leading-relaxed">Familiarity with online gaming communities and live streaming platforms (e.g. Twitch);</li><li class="leading-relaxed">A solid understanding of the gaming market & a passion for video games.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What to send our way:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Your CV, highlighting your background, skills, and any games shipped.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">ADDITIONAL INFORMATION</h2>Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!We embrace a hybrid work model helping you stay connected with your team and aligned with business priorities, while giving you the opportunity to maintain your work-life balance. Note, that some roles are fully office-based and are not eligible for hybrid work.You can learn more about Life at Ubisoft here: <a href="https://toronto.ubisoft.com/life-at-ubisoft/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://toronto.ubisoft.com/life-at-ubisoft/</a>

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Ansira is the leading marketing platform for brands that operate in distributed ecosystems. By orchestrating the entire brand-to-local value chain, Ansira synchronizes global companies’ internal and external teams across channels, markets and regions. Ansira leverages AI-powered technology, vertical expertise, local insights and strategic partnerships to optimize marketing performance and empower partner growth at scale.

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The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels.Team Leader, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members.Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Providing day-to-day leadership to Brandmuscle’s Partner Support team, helping to ensure that all support service level metrics are being achieved</li><li class="leading-relaxed">Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients</li><li class="leading-relaxed">Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services</li><li class="leading-relaxed">Working with cross-functional team members to drive business targets and deliver on shared team goals</li><li class="leading-relaxed">Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement)</li><li class="leading-relaxed">Presenting a training program and defined career path</li><li class="leading-relaxed">Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience</li><li class="leading-relaxed">Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives</li><li class="leading-relaxed">Team management: Hire, train, and supervise customer support representatives</li><li class="leading-relaxed">Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management</li><li class="leading-relaxed">Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery</li><li class="leading-relaxed">Training: Provide training and upskilling opportunities for team members</li></ul>Requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree required</li><li class="leading-relaxed">Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls</li><li class="leading-relaxed">Superior communication skills, both verbal and written</li><li class="leading-relaxed">Detail- and client service-oriented</li><li class="leading-relaxed">Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook)</li><li class="leading-relaxed">Excellent organizational skills</li><li class="leading-relaxed">Ability to manage escalation path</li><li class="leading-relaxed">Willingness to work in 24 * 7 work environment</li><li class="leading-relaxed">Willingness to work on weekends with scheduled week offs as per business requirement</li></ul>Desired Experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of (3) years of experience in leading customer support team</li><li class="leading-relaxed">Experience with Zendesk, Salesforce, Workforce Management recommended</li></ul>

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