COMPANY DESCRIPTION

Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

JOB DESCRIPTION

As the Player Support Social Team Lead within the Player Engagement team, you will report to the Associate Director and serve as a key driver of our one-to-many support strategy across social and owned media platforms. You will lead a high-performing team of specialists, ensuring excellence in service delivery and team development.

You will help drive and evolve our social content strategy, enabling the creation of player-facing content such as support posts, guides, and proactive updates that close the communication loop with our players.

You will collaborate across multiple teams to ensure our strategy aligns with broader business goals, acting as a stakeholder liaison, platform/process owner, and champion of our player-first service delivery.

Mission

To lead, inspire, and empower a team of specialists to deliver impactful, high-quality player experiences. Our team turns players into partners by identifying and prioritizing key issues, enabling resolution through collaboration, and owning the communication loop with clarity and empathy. We focus on delivering agreed services with quality, speed, and proactivity.

Key Responsibilities

• Lead and develop a high-performing team, fostering growth, wellbeing, and accountability through coaching, 1:1s, and OKRs.
• Contribute to and execute our social media content strategy, overseeing the creation of support content that informs and engages players.
• Champion our “players as partners” mission and embed it into all team actions.
• Stay ahead of industry trends in proactive support, social engagement, and player-centric service delivery.
• Act as the primary contact for platforms and processes used across our support space.
• Manage weekly planning, scheduling, and delivery of team activities.
• Build strong relationships with stakeholders across CRC, production, and the wider business.
• Drive integration and co-creation of value with Ubisoft teams to support product and service health.

QUALIFICATIONS

Skills and Experience

• Proven leadership experience in managing and developing high-performing teams.
• Strong background in customer or player support, ideally in live service environments.
• Expertise in social platforms, content creation workflows, and proactive communication strategies.
• Demonstrated success in leading or contributing to social media content and messaging strategies.
• Excellent collaboration and stakeholder management skills.
• Familiarity with ITIL 4 practices and service management principles (preferred).
• Strong organizational and planning skills.
• Passion for games, players, and community-focused service delivery.

ADDITIONAL INFORMATION

*Ubisoft has established a Hybrid office/remote work schedule. Any changes to the remote work environment/hybrid work schedule will be clearly communicated during the hiring process or throughout employment once hired.*

Ubisoft is composed of over 19,000 talented people located in 45+ development studios and offices across the globe. With more than 80% of our teams dedicated to creation, Ubisoft is the biggest in-house creative force in the industry.

Ubisoft’s worldwide network of video game development studios and business offices work hand-in-hand each day to deliver rich and innovative gaming experiences that reflect the creativity and diversity of their teams. This cross-studio collaboration model means every team member has the opportunity to participate in challenging projects based on iconic brands including Assassin's Creed®, Tom Clancy's Rainbow Six Siege®, Tom Clancy's The Division®, For Honor®, Rabbids®, Rayman®, Watch Dogs®, Far Cry®, The Crew®, Just Dance® and more. Ubisoft is a global leader in the video games and entertainment software industry.

We are committed to enriching player’s lives with original and memorable gaming experiences. We create worlds where people can express themselves, explore and discover new possibilities.

We are working to enrich players’ lives through unique and memorable gaming experiences and by improving the positive impacts of our games. To get there, we are creating a safer, more inclusive work environment, we are giving back to the communities where Ubisoft operates by working with local non-profit partners and by working to reduce the environmental impact of our business.

Are you looking to work with enthusiastic experts who are tackling game-changing challenges in entertainment and beyond? At Ubisoft, we offer an open environment where bright ideas are given a chance to shine, and everyone is eager to share knowledge.

Skills and competencies show up in different forms and can be based on different experiences, that's why we strongly encourage you to apply even though you may not have all the requirements listed above.

At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences. Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.

Take entertainment to the next level. Join us and create the unknown.

We do not accept any unsolicited resumes submitted by staffing or placement agencies or recruiters.