3PL Fulfillment Operations Manager

Quince is seeking a 3PL Operations Manager to oversee its domestic warehouse and fulfillment network, specifically focusing on third-party logistics (3PL) providers in Chicago. This hands-on role involves managing daily operations, tracking SLAs, optimizing outbound processes, and coordinating inbound logistics. The manager will partner with internal and external teams to ensure timely, accurate, and cost-effective fulfillment, driving continuous improvement to support Quince's mission of offering luxury quality at radically low prices.

Must Have

• 7–10 years of experience managing third-party logistics (3PL) providers in a high-volume eCommerce or retail environment
• Proven success improving fulfillment accuracy, delivery speed, and cost efficiency
• Ability to work onsite in Chicago
• Strong background in warehouse and fulfillment management, including inbound, outbound, and inventory control
• Deep understanding of SLAs, KPIs, and fulfillment metrics such as order accuracy and on-time performance
• Hands-on experience with WMS, OMS, and ERP systems, with exposure to system integration and automation projects
• Advanced analytical skills with proficiency in Excel, SQL, or BI reporting tools
• Strong problem-solving skills and the ability to identify and resolve operational bottlenecks quickly
• Excellent communication and negotiation skills, with the ability to build strong relationships with 3PLs, carriers, and internal teams

Good to Have

• Experience scaling fulfillment operations in a direct-to-consumer (DTC) or omnichannel business
• Familiarity with logistics automation tools and transportation optimization software
• Experience with high volume small parcel
• Exposure to sustainable logistics practices, such as packaging efficiency and returns optimization
• Demonstrated ability to lead process improvement initiatives that balance cost, speed, and quality
• Bias toward technology and data-driven decision-making in operations

Perks & Benefits

• Being part of a mission-driven team reshaping retail
• Work alongside talented colleagues
• Tackle meaningful challenges
• Contribute to building a more sustainable, accessible future for customers and partners alike

ABOUT QUINCE

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.
• High Quality: True quality means premium materials and rigorous production standards you can feel good about.
• Essential Design: We focus on timeless, functional essentials instead of chasing trends.
• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

THE ROLE:

We’re looking for a 3PL Operations Manager to join our growing operations team and oversee Quince’s domestic warehouse and fulfillment network. In this role, you will own the day-to-day performance of our third-party logistics (3PL) providers, ensuring timely, accurate, and cost-effective fulfillment across all channels.

This is a hands-on, high-impact operations role that blends analytical rigor with tactical execution. You’ll partner closely with internal inventory, sourcing, and technology teams, as well as external logistics providers, to drive speed, accuracy, and scalability across our fulfillment network.

Success in this position means delivering operational excellence, meeting service level agreements (SLAs), and driving continuous improvement to support Quince’s mission of offering luxury quality at radically low prices.

Responsibilities

• Oversee daily warehouse and fulfillment operations with domestic 3PL providers onsite in Chicago, ensuring timely and accurate order processing across all sales channels.
• Track, analyze, and enforce SLAs for order fulfillment, shipping accuracy, and on-time delivery performance.
• Optimize outbound operations—including picking, packing, carrier selection, and shipping speed—to improve efficiency and reduce costs.
• Coordinate inbound logistics with suppliers, carriers, and 3PLs to ensure smooth freight flow, minimize delays, and maintain inventory accuracy.
• Partner with internal inventory teams to manage stock levels, prevent stockouts, and ensure accurate transfers between facilities.
• Identify and resolve fulfillment issues such as delayed shipments, mispicks, or damaged goods, escalating to partners or carriers as needed.
• Implement best practices and continuous improvement initiatives to enhance fulfillment speed, quality, and cost efficiency.
• Collaborate with IT and operations teams to optimize WMS, OMS, and ERP system integrations for automation and visibility.
• Develop and maintain strong carrier and vendor relationships, negotiate competitive rates, and ensure compliance with performance standards.
• Build and maintain reporting dashboards to track fulfillment KPIs, operational costs, and service quality.
• Partner cross-functionally with customer service, planning, and engineering teams to ensure smooth end-to-end fulfillment performance.

Qualifications

Required:

• 7–10 years of experience managing third-party logistics (3PL) providers in a high-volume eCommerce or retail environment.
• Proven success improving fulfillment accuracy, delivery speed, and cost efficiency.
• Ability to work onsite in Chicago.
• Strong background in warehouse and fulfillment management, including inbound, outbound, and inventory control.
• Deep understanding of SLAs, KPIs, and fulfillment metrics such as order accuracy and on-time performance.
• Hands-on experience with WMS, OMS, and ERP systems, with exposure to system integration and automation projects.
• Advanced analytical skills with proficiency in Excel, SQL, or BI reporting tools.
• Strong problem-solving skills and the ability to identify and resolve operational bottlenecks quickly.
• Excellent communication and negotiation skills, with the ability to build strong relationships with 3PLs, carriers, and internal teams.

Preferred:

• Experience scaling fulfillment operations in a direct-to-consumer (DTC) or omnichannel business.
• Familiarity with logistics automation tools and transportation optimization software.
• Experience with high volume small parcel.
• Exposure to sustainable logistics practices, such as packaging efficiency and returns optimization.
• Demonstrated ability to lead process improvement initiatives that balance cost, speed, and quality.
• Bias toward technology and data-driven decision-making in operations

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form.

We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.