Senior Global Command Center Analyst - Weekend Coverage

Join the Global Command Center team at CME Group as a Senior GCC Analyst, ensuring the seamless execution of our global trading ecosystem. You'll deliver expert, real-time trading support and operational oversight for diverse products, acting as a crucial link between clients and global financial markets. Your expertise will maintain market integrity and provide exceptional, solutions-driven customer service. You will preempt issues, deliver definitive resolutions, champion front-line trading support, analyze market conditions, oversee critical data, drive client investigations, and develop data-driven solutions.

Must Have

• Champion front-line trading support for global clients on market-event inquiries and product specifications.
• Analyze real-time market conditions and order flow, actively seeking out and mitigating unusual or inefficient behavior.
• Oversee critical daily settlement data, product activations, and expirations.
• Drive complex internal and external client investigations, translating intricate technical or market issues into clear, concise solutions.
• Develop and execute ad-hoc data queries and sophisticated analysis, constructing data-driven solutions.
• Engage directly with clients via phone and electronic channels, embodying a passion for immediate problem-solving and exceptional customer service.
• Collaborate across global teams, managing incident resolution end-to-end and proactively contributing to our knowledge base.
• Proven experience in a customer-facing support role within financial services, preferably in a trading or technical support function.
• Understanding of Futures and Options markets and trading concepts.
• Extensive experience utilizing leading industry charting and news platforms (e.g., Bloomberg, Refinitiv Eikon).
• Demonstrated ability to analyze statistical trends from trading activity, including price movement, volume, and volatility.
• Exceptional written and verbal communication and problem-solving skills, with a track record of effective stakeholder management.
• A strong foundation in technical support, data analysis, or market analysis.
• Ability to thrive both as an independent contributor and as a collaborative team member in a global operational setting.

Good to Have

• Experience with investigative and analytical tools.

Perks & Benefits

• A supportive environment fostering career progression, continuous learning, and an inclusive culture.
• Broad exposure to CME's diverse products, asset classes (Futures & Options, Fixed Income, Spot FX, OTC Markets, Event Contracts), and cross-functional teams.
• A competitive salary and comprehensive benefits package.
• Annual target bonus opportunity for all employees.
• Opportunity to become an owner in the company through our broad-based equity program.
• Comprehensive health coverage.
• Retirement package that includes both a 401(k) and an active pension plan.
• Highly competitive education reimbursement provisions.
• Paid time off.
• Mental health benefit.

Senior Global Command Center Analyst - Weekend Coverage

Join the Global Command Center team at CME Group, the world's leading derivatives marketplace. As a Senior GCC Analyst, you are the vital front line, ensuring the seamless execution of our global trading ecosystem. You'll deliver expert, real-time trading support and operational oversight for a diverse range of products, acting as a crucial link between our clients and the complex dynamics of global financial markets. Your expertise will be key in maintaining market integrity and providing exceptional, solutions-driven customer service.

What You'll Get

• A supportive environment fostering career progression, continuous learning, and an inclusive culture.
• Broad exposure to CME's diverse products, asset classes (Futures & Options, Fixed Income, Spot FX, OTC Markets, Event Contracts), and cross-functional teams.
• A competitive salary and comprehensive benefits package. Learn more about our career opportunities here.

What You'll Do

As a Senior GCC Analyst, you are a builder of stability and an architect of solutions in a high-stakes, real-time environment. Your focus is on preempting issues and delivering definitive resolutions.

• Champion front-line trading support for global clients on market-event inquiries and product specifications for our entire asset class portfolio.
• Analyze real-time market conditions and order flow, actively seeking out and mitigating unusual or inefficient behavior to maintain market integrity.
• Oversee critical daily settlement data, product activations, and expirations, ensuring meticulous operational control.
• Drive complex internal and external client investigations, translating intricate technical or market issues into clear, concise solutions for diverse audiences.
• Develop and execute ad-hoc data queries and sophisticated analysis, constructing data-driven solutions that directly inform and improve policies, processes, and core technologies.
• Engage directly with clients via phone and electronic channels, embodying a passion for immediate problem-solving and exceptional customer service.
• Collaborate across global teams, managing incident resolution end-to-end and proactively contributing to our knowledge base.

What You'll Bring

We are looking for a highly analytical and communicative professional with deep experience in front-office support and financial market dynamics.

• Proven experience in a customer-facing support role within financial services, preferably in a trading or technical support function.
• Understanding of Futures and Options markets and trading concepts.
• Extensive experience utilizing leading industry charting and news platforms (e.g., Bloomberg, Refinitiv Eikon).
• Demonstrated ability to analyze statistical trends from trading activity, including price movement, volume, and volatility.
• Exceptional written and verbal communication and problem-solving skills, with a track record of effective stakeholder management.
• Experience with investigative and analytical tools is highly desirable.
• A strong foundation in technical support, data analysis, or market analysis.
• Ability to thrive both as an independent contributor and as a collaborative team member in a global operational setting.

CME Group is committed to offering a competitive total rewards package for our employees that recognizes their contributions to the business and reflects our long-term investment in their future. The pay range for this role is $78,900-$131,500. Actual salary offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education and comparison to internal employees (where relevant). Our compensation program also includes an annual target bonus opportunity for all employees, as well as the opportunity to become an owner in the company through our broad-based equity program. Through our benefits program, we strive to offer flexibility, value and choice. From comprehensive health coverage, to a retirement package that includes both a 401(k) and an active pension plan, to highly competitive education reimbursement provisions, paid time off and a mental health benefit, CME Group offers a holistic benefits package for our team and their dependents.

CME Group: Where Futures are Made

CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.

At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.

Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here.