Account Executive - Crossborder

4 Months ago • 3 Years + • Account Management

Job Summary

Job Description

The Account Executive (AE) for the Crossborder Unit will maintain positive relationships with international clients, addressing their daily operational needs and escalating issues promptly. This role involves understanding client requirements, translating them into internal language for the Ninja Van team, and executing operational tasks to align systems. The AE will also be responsible for improving processes, hitting operational KPIs through shipment monitoring and data analysis, managing new and existing accounts, and ensuring client retention through responsiveness and strong relations. They will act as first-tier problem solvers, exhausting solutions before escalating, and will be familiar with all operational legs to ensure seamless parcel flow.
Must have:
  • Analytical, marketing, and interpersonal skills
  • Experience in Account Management/Client Coordination
  • Ability to present information and address client concerns
  • Product/industry knowledge (import, customs, warehouse mgmt)
  • Proficiency in Microsoft Office Suite
Good to have:
  • Experience in logistics or e-commerce

Job Details

About the Unit:

Crossborder Unit focuses on handling the challenges presented by international shipping from Regional Partnerships Office, China Sales Office, and Export Services. The Unit handles the intricate paperwork, customs regulations, and potential delays that arise when moving goods across borders. This unit also ensures smooth transit by working closely with customs agencies, managing international documentation, and keeping on top of ever-changing import/export rules.

About the Job:

The Account Executive’s (AE) responsibility is to maintain a positive relationship with Ninja Van's international clients and cater not only to their day-to-day operational needs, but be a quick-response team as well that handles situations and escalations as they pop-up. This role is both a vanguard and a firefighter - the AE will be who the clients will reach out to, and is in the best position to assist them.

Main Duties

    • Familiarize the daily needs of the assigned account, and make sure they have the data that they need whether it be on a daily, weekly, or monthly basis
    • Understand and recommends innovative suggestions on what needs to be done, and make sure that the whole Ninja Van team understands as well - translate "client speak" into our own internal language
    • Execute day-to-day operational tasks that deal with aligning Ninja Van’s and client’s systems
    • Ensure that processes are followed - but also look into improving these processes not just for key accounts but for Ninja Van as a whole.    
    • Responsible for hitting operational KPIs through shipment monitoring from inbound until delivery, data analysis, and project management.
    • Manage newly onboarded/existing accounts, ensuring that all the clients’ needs are met (Dashboard training, Packaging guideline, etc.), and maintaining their good relations as the all-around representative of Ninja Van.
    • Responsible for keeping the client connected and ensuring their stickiness to the company’s service by maintaining good and positive relations and consistently responsive to all communication channels.
    • First-tier problem solvers. Ensuring that all solutions were exhausted before escalating the issue to the next level supported with gathered data and investigation results.  
    • Familiar with all legs of operations and ensures the process flow of the clients’ parcels are moving seamlessly and well monitored.

Qualifications

    •       Analytical skills, marketing skills, excellent interpersonal skills
    •     At least 3 year of working experience in the related field specifically in Account Management, Stakeholder Management, Client Coordination
    •       Must be able to present information to clients and address business concern of the said client
    •       With relevant product or industry knowledge specifica;y IMport, customer clearance, warehouse management
    •       Experience in logistics or e-commerce industries is preferred
    • Proficient in Microsoft Office Suite

Similar Jobs

Daybreak - Customer Service Manager

Daybreak

San Diego, California, United States (On-Site)
3 Months ago
limit break - Executive Assistant/ Office Manager

limit break

Tokyo, Japan (On-Site)
1 Year ago
Coherent corp. - Manufacturing Tech - Materials & Coatings

Coherent corp.

Philadelphia, Pennsylvania, United States (On-Site)
2 Months ago
Guardian - Claims Business Analyst

Guardian

Pittsfield, Massachusetts, United States (Hybrid)
1 Month ago
Evolution  - Key Account Manager

Evolution

Buenos Aires, Buenos Aires, Argentina (On-Site)
1 Year ago
ChainGuard - Enterprise Account Executive

ChainGuard

Germany (Remote)
1 Month ago
Arkose Labs - Technical Account Manager

Arkose Labs

Philadelphia, Pennsylvania, United States (Remote)
1 Month ago
bytedance - Technical Account Manager (Edge Cloud)

bytedance

Boston, Massachusetts, United States (On-Site)
4 Months ago
N-ix - Middle Financial Accountant

N-ix

Krakow Am See, Mecklenburg-Vorpommern, Germany (Hybrid)
3 Months ago
Fictiv - Senior Account Executive – Medical Device Manufacturing

Fictiv

United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Wolters Kluwer - Field Sales Executive

Wolters Kluwer

Tuscany, Italy (Hybrid)
1 Month ago
Ziff Davis - Associate Director, Scientific Affairs

Ziff Davis

Florida, United States (Remote)
1 Month ago
Marsh McLennan - Senior Retirement Actuarial Consultant

Marsh McLennan

Toronto, Ontario, Canada (Hybrid)
3 Months ago
jumbo jumps  - Game Designer

jumbo jumps

Thailand (On-Site)
1 Month ago
Coupa - Revenue Enablement System Administrator (HighSpot)

Coupa

Chicago, Illinois, United States (Remote)
1 Month ago
GlobalStep - QA Game Tester

GlobalStep

Dallas, Texas, United States (On-Site)
2 Months ago
Lionsgate - Director, Acquisition Strategy

Lionsgate

Santa Monica, California, United States (On-Site)
2 Months ago
miniclip - Head of Financial Operations - Head of Finance

miniclip

Lisbon, Lisbon, Portugal (On-Site)
3 Months ago
ISG - Organizational Change Management Lead for Sourcing

ISG

United States (Remote)
1 Month ago
Nordson Corporation - Senior Cost Accountant

Nordson Corporation

Allen, Texas, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Worldwide

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Account Management Jobs

Daily Wire - Senior Accountant

Daily Wire

Nashville, Tennessee, United States (On-Site)
5 Months ago
Playtika - VIP Account Manager

Playtika

Israel (On-Site)
9 Months ago
Epic Games - Technical Account Manager

Epic Games

London, England, United Kingdom (On-Site)
6 Months ago
Nice - Senior Technical Account Manager

Nice

Cochabamba, Cochabamba Department, Bolivia (Hybrid)
2 Months ago
The E.W. Scripps Company - Account Executive

The E.W. Scripps Company

Tampa, Florida, United States (On-Site)
3 Months ago
Adtran - Payroll Specialist

Adtran

Berlin, Berlin, Germany (Remote)
1 Month ago
MiQ - Account Manager

MiQ

Manila, Metro Manila, Philippines (On-Site)
3 Months ago
Snap Mobile INC - Account Executive

Snap Mobile INC

Arlington, Virginia, United States (On-Site)
3 Months ago
bytedance - Account Management, Lifestyle (Philippines E-Commerce)

bytedance

Taguig, Metro Manila, Philippines (On-Site)
9 Months ago
Headout - Account Executive

Headout

Hanoi, Vietnam (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Ho Chi Minh City, Vietnam (On-Site)

Hyderabad, Telangana, India (On-Site)

Hanoi, Vietnam (On-Site)

Ho Chi Minh City, Vietnam (On-Site)

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

Ho Chi Minh City, Vietnam (On-Site)

Hyderabad, Telangana, India (On-Site)

Jakarta, Indonesia (On-Site)

Nha Trang, Khánh Hòa, Vietnam (On-Site)

View All Jobs

Get notified when new jobs are added by NinjaVan

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug