Account Executive - Crossborder
Job Summary
Job Description
The Account Executive (AE) for the Crossborder Unit will maintain positive relationships with international clients, addressing their daily operational needs and escalating issues promptly. This role involves understanding client requirements, translating them into internal language for the Ninja Van team, and executing operational tasks to align systems. The AE will also be responsible for improving processes, hitting operational KPIs through shipment monitoring and data analysis, managing new and existing accounts, and ensuring client retention through responsiveness and strong relations. They will act as first-tier problem solvers, exhausting solutions before escalating, and will be familiar with all operational legs to ensure seamless parcel flow.
Must have:
- Analytical, marketing, and interpersonal skills
- Experience in Account Management/Client Coordination
- Ability to present information and address client concerns
- Product/industry knowledge (import, customs, warehouse mgmt)
- Proficiency in Microsoft Office Suite
Good to have:
- Experience in logistics or e-commerce
5 skills required
Job Details
About the Unit:
Crossborder Unit focuses on handling the challenges presented by international shipping from Regional Partnerships Office, China Sales Office, and Export Services. The Unit handles the intricate paperwork, customs regulations, and potential delays that arise when moving goods across borders. This unit also ensures smooth transit by working closely with customs agencies, managing international documentation, and keeping on top of ever-changing import/export rules.
About the Job:
The Account Executive’s (AE) responsibility is to maintain a positive relationship with Ninja Van's international clients and cater not only to their day-to-day operational needs, but be a quick-response team as well that handles situations and escalations as they pop-up. This role is both a vanguard and a firefighter - the AE will be who the clients will reach out to, and is in the best position to assist them.
Main Duties
- Familiarize the daily needs of the assigned account, and make sure they have the data that they need whether it be on a daily, weekly, or monthly basis
- Understand and recommends innovative suggestions on what needs to be done, and make sure that the whole Ninja Van team understands as well - translate "client speak" into our own internal language
- Execute day-to-day operational tasks that deal with aligning Ninja Van’s and client’s systems
- Ensure that processes are followed - but also look into improving these processes not just for key accounts but for Ninja Van as a whole.
- Responsible for hitting operational KPIs through shipment monitoring from inbound until delivery, data analysis, and project management.
- Manage newly onboarded/existing accounts, ensuring that all the clients’ needs are met (Dashboard training, Packaging guideline, etc.), and maintaining their good relations as the all-around representative of Ninja Van.
- Responsible for keeping the client connected and ensuring their stickiness to the company’s service by maintaining good and positive relations and consistently responsive to all communication channels.
- First-tier problem solvers. Ensuring that all solutions were exhausted before escalating the issue to the next level supported with gathered data and investigation results.
- Familiar with all legs of operations and ensures the process flow of the clients’ parcels are moving seamlessly and well monitored.
Qualifications
- Analytical skills, marketing skills, excellent interpersonal skills
- At least 3 year of working experience in the related field specifically in Account Management, Stakeholder Management, Client Coordination
- Must be able to present information to clients and address business concern of the said client
- With relevant product or industry knowledge specifica;y IMport, customer clearance, warehouse management
- Experience in logistics or e-commerce industries is preferred
- Proficient in Microsoft Office Suite
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