Adobe Workfront Administrator

S&P Global is seeking an experienced Adobe Workfront Administrator to lead and evolve its global work management platform, supporting the in-house Creative Agency (The 199). This role focuses on driving governance, integrations, data quality, and user adoption across Marketing, Creative, and cross-functional teams. Key responsibilities include platform architecture, user and access management, advanced reporting, integration via Workfront Fusion and APIs, release and change management, continuous improvement, and vendor liaison to ensure platform reliability and compliance.

Must Have

• 5+ years of hands-on Adobe Workfront administration at Adobe or within a large enterprise using Workfront
• Proven experience configuring complex request-to-delivery workflows, custom forms, templates, reports, and permissions at scale
• Practical expertise with Workfront Fusion (or comparable iPaaS) and familiarity with REST APIs
• Background supporting marketing/creative operations or PMO in a B2B environment
• Strong stakeholder management, documentation, training, and problem-solving skills
• Bachelor’s degree or equivalent professional experience
• Architect and maintain Workfront portfolios, programs, projects, request queues, routing rules, custom forms/fields, templates, and blueprints
• Define governance (naming, taxonomy, statuses, approval flows), enforce standards, and manage license strategy
• Manage groups, teams, roles, and permissions; administer SSO/SCIM; ensure audit, security, and compliance
• Build advanced reports, dashboards, and calculated fields for capacity, throughput, time tracking, SLAs, and OKRs
• Monitor data hygiene, conduct periodic audits, and drive corrective actions
• Lead integrations via Workfront Fusion and APIs (e.g., AEM, Marketo Engage/Adobe, Jira, Salesforce, Slack/Teams, SharePoint)
• Design automation to reduce manual work and improve cycle times
• Own sandbox strategy, UAT, release notes, and change logs; run pilots and phased rollouts
• Create enablement assets (how-tos, SOPs, videos) and deliver office hours and training
• Run the Workfront help desk/backlog, triage tickets, and meet SLAs
• Track adoption/ROI metrics; surface insights and roadmap recommendations to leadership
• Proactively manage incidents, escalations, and platform reliability; partner with Adobe Support as needed

Good to Have

• Administration experience with Adobe Experience Cloud (e.g., AEM Sites/Assets, Adobe Real-Time CDP, Marketo Engage)
• Admin experience with work management tools like Monday.com, Jira, Smartsheet, or ServiceNow

Perks & Benefits

• Health & Wellness: Health care coverage designed for the mind and body
• Flexible Downtime: Generous time off helps keep you energized for your time on
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference

About the Role:

We are seeking an experienced Adobe Workfront Administrator to own and evolve our global work management platform at S&P Global. This position supports our in-house Creative Agency (The 199) and involves driving governance, integrations, data quality, and user adoption across Marketing, Creative, and cross-functional teams.

Responsibilities and Impact:

• Platform Ownership & Governance:
• Architect and maintain Workfront portfolios, programs, projects, request queues, routing rules, custom forms/fields, templates, and blueprints.
• Define governance (naming, taxonomy, statuses, approval flows), enforce standards, and manage license strategy.
• User & Access Management:
• Manage groups, teams, roles, and permissions; administer SSO/SCIM; ensure audit, security, and compliance.
• Reporting, Dashboards & Data Quality:
• Build advanced reports, dashboards, and calculated fields for capacity, throughput, time tracking, SLAs, and OKRs.
• Monitor data hygiene, conduct periodic audits, and drive corrective actions.
• Integrations & Automation:
• Lead integrations via Workfront Fusion and APIs (e.g., AEM, Marketo Engage/Adobe, Jira, Salesforce, Slack/Teams, SharePoint).
• Design automation to reduce manual work and improve cycle times.
• Release & Change Management:
• Own sandbox strategy, UAT, release notes, and change logs; run pilots and phased rollouts.
• Create enablement assets (how-tos, SOPs, videos) and deliver office hours and training.
• Support & Continuous Improvement:
• Run the Workfront help desk/backlog, triage tickets, and meet SLAs.
• Track adoption/ROI metrics; surface insights and roadmap recommendations to leadership.
• Risk, Reliability & Vendor Liaison:
• Proactively manage incidents, escalations, and platform reliability; partner with Adobe Support as needed.

What We’re Looking For:

Basic Required Qualifications:

• 5+ years of hands-on Adobe Workfront administration at Adobe or within a large enterprise using Workfront.
• Proven experience configuring complex request-to-delivery workflows, custom forms, templates, reports, and permissions at scale.
• Practical expertise with Workfront Fusion (or comparable iPaaS) and familiarity with REST APIs.
• Background supporting marketing/creative operations or PMO in a B2B environment.
• Strong stakeholder management, documentation, training, and problem-solving skills.
• Bachelor’s degree or equivalent professional experience.

Additional Preferred Qualifications:

• Administration experience with Adobe Experience Cloud (e.g., AEM Sites/Assets, Adobe Real-Time CDP, Marketo Engage).
• Admin experience with work management tools like Monday.com, Jira, Smartsheet, or ServiceNow.