About Us

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Why We Do What We Do

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.

Position Overview

Zelis is a leading US-based company at the forefront of Healthcare Information Technology (HIT) billing services. We drive innovation and are dedicated to harnessing the power of data to drive strategic decisions and operational excellence. Our team is committed to creating a data-driven culture and ensuring the integrity, security, and usability of our data assets.

We are seeking a highly skilled and motivated AI, Data & IT Analyst to join our team. The ideal candidate will have a strong background in Data Management, IT and Artificial Intelligence (AI). They will combine technical expertise, analytical rigor, and understanding of governance frameworks to ensure that technology initiatives, data management practices, and AI deployments are aligned with business objectives, compliant with regulatory requirements, and executed efficiently. This role will be pivotal in establishing and maintaining governance frameworks, policies, and procedures to ensure data quality, compliance, and security across the organization.

Essential Duties and Functions:

• Support the design, implementation, and monitoring of AI, IT and data governance frameworks, policies, and standards ensuring alignment with enterprise strategy.
• Assist in AI project governance, including reviewing models, data sources, and ethical considerations.
• Data Management: Oversee data lifecycle management, including data acquisition, storage, usage, and disposal, ensuring compliance with regulatory requirements, using Data Governance tools.
• Experience using tools like OneTrust, Snowflake Horizon, Vanta, etc.
• Evaluate and document technology initiatives for risk, compliance, and alignment with architecture governance standards.
• Support audit, regulatory, and compliance initiatives related to AI, IT, and data management.
• Prepare presentations, dashboards, and reports for leadership on governance performance and AI/data program outcomes.
• Continuously identify opportunities to improve governance processes and reduce cycle time for decision-making.
• IT Collaboration: Work closely with IT stakeholders across the organization to integrate good governance practices into IT systems and infrastructure, ensuring seamless data flow and security.
• Stakeholder Engagement: Engage with business units across the organization to understand data, AI, and IT needs and promote governance best practices.
• Compliance: Ensure compliance with information protection regulations (e.g., HIPAA, GDPR, NIST, COSO, COBIT, PCI-DSS, etc.) and industry standards. Excellent grasp of PHI, PII, PCI concepts and related requirements, a must.
• Reporting: Generate and present reports on AI, data and IT governance metrics, compliance, risk exposure and improvements to senior management.
• Training: Provide training and support to end-users on governance policies and procedures.

Experience, Qualifications, Knowledge, and Skills:

Required:

• Education: Bachelor's degree in Computer Science, Information Technology/Systems, Data Science, or a related field. Master's degree preferred.
• Experience: Minimum of 3-5 years of experience in IT governance, data governance, and AI project oversight, or related roles.
• Strong understanding of regulatory compliance, risk management, and ethical AI practices.
• Technical Skills: Proficiency in data management tools, data governance platforms, and AI technologies.
• Knowledge: Strong understanding of data protection regulations, governance frameworks, and best practices.
• Communication: Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Analytical Skills: Strong analytical and problem-solving skills, with keen attention to detail.
• Experience with governance tools, dashboards, and reporting platforms.
• Continuous Learning: Commitment to staying updated with the latest advancements in AI and machine learning through continuous learning and professional development.
• Familiarity with AI/ML lifecycle, enterprise data management, and IT governance frameworks.
• Experience with various AI, Data, IT tools including MS Office Suite.

Key Competencies:

• Strategic thinking with operational focus
• Detail-oriented and process-driven
• Strong stakeholder management
• Ability to prioritize and manage multiple initiatives simultaneously
• Curiosity and continuous learning mindset in emerging technologies

What We Offer:

• Opportunity to work at the intersection of AI, data, and IT governance
• Exposure to enterprise-level technology strategy and decision-making
• Collaborative, high-performing team environment
• Career growth in technology and governance tracks