AML Compliance Analyst

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Organizational Summary

At eBay, we are a purpose-driven community dedicated to creating a purposeful and versatile work environment. eBay Payments is a growing organization that inspires passion, courage, and inventiveness - creating the future of global commerce and making a meaningful, positive impact on millions of eBay sellers and shoppers around the world. As a part of eBay's Compliance Operations team, you will collaborate with a team of analysts responsible for supporting the ongoing maintenance, production, and development of eBay's AML/KYC program. This position will require the candidate to function as a Compliance Analyst supporting other team members and managing extensive research. Are you looking for a special place to take your Payments career to the next level? Then, come speak with us!

Role Summary

Perform in-depth account Anti-Money Laundering (AML) Enhanced Due Diligence (EDD) reviews to assess the risk to eBay and our brand. Have an awareness of regulatory requirements in AML/Know Your Customer (KYC) and other compliance due diligence functions. Reviews include external and internal business issues, root cause analysis, analyzing financial transaction activity and thoroughly detailing the findings to include all pertinent facts, information, and findings. Prepare detailed written analyses for all assigned Customers. This cross-functional team collaborates with multiple departments and business units to support the safety of the site. You will work with all levels of employees throughout the business and will need to be comfortable and confident in engaging in person, phone, and through written communication.

You will:

• Conduct in-depth case reviews to promote safe and compliant trading on the site
• Use score thresholds and multiple data sources to make informed decisions on each case
• Identify and document trends then provide feedback to your Leadership and Policy teams
• Provide feedback on rule performance to your Leadership and Policy teams
• Present case decisions including end to end Customer experience to Leadership
• Ability to work independently with direction from leadership while maintaining quality standards
• Resolve eBay member account issues including reviewing appropriate documentation and ensuring compliance requirements are met
• Update and review forms according to local regulation requirements and work with Compliance Operations to expedite documentation reviews, providing clarification as needed
• Follow up with customers to ensure information is received by due date
• Ensure all tasks are executed in compliance with our policies and regulations

You are:

• Responsible to manage your time so work is completed efficiently and actively driving impact to process and tools
• Able to capture data using internal and external tools then interpret to assess risk
• Business minded. You can see trends, opportunities, and can multitask
• Excellent verbal and written communication
• Great problem solver
• Professional in your engagement with Customers, co-workers, and Business Units
• Able to make discretionary decisions based on research and established guidelines. You know when to make the call yourself or bring others into your decision making
• Dependable – you have an established sense of urgency and follow through
• Adaptable and work under general supervision with the ability to stay self-motivated
• Comfortable working directly with management and Leaders inside and outside of GCX and Compliance

Tools

• Agent Desktop
• Billing Tool/SPA
• Sanctions Case Management
• Salesforce/Case Management System
• Google Suite Tools
• Google/Shared Drives
• Macros
• Third Party Online resources
• Jira Tool

Work Types

• Enhanced Due Diligence
• Enhanced Due Diligence Periodic Review

The base pay range for this position is expected in the range below:

$58,700 - $66,800

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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