AMR Internal Engagement Strategist

The AMR Internal Engagement Strategist at Apple will lead the development of commercially focused internal engagement strategies for the AMR region. This role involves informing, involving, and inspiring Apple Retail field teams to deliver excellent customer experiences and drive business results. The ideal candidate is passionate about strategy building, connecting with people, storytelling, and driving impact within a fast-paced, evolving environment. This position is crucial for defining and delivering programs that help customers and teams engage with Apple's products and services, aligning with Apple's values of diversity and inclusion.

Must Have

• Create business briefs informed by data and insights with measurable goals and KPIs
• Understand commercial programs to build effective internal engagement strategies
• Connect with field teams to understand needs, identify challenges, and implement solutions
• Lead multiple projects with attention to detail, adapting to conditions, and escalating risks
• Communicate clearly, openly, and effectively, distilling complex ideas into compelling narratives
• Act with integrity, are trusted, and advocate for Apple values
• 8-10+ years developing and presenting communication and learning plans in marketing, product launch, or employee programs
• Proven track record navigating large cross-functional organizations, balancing stakeholders and priorities
• Proven track record of handling complex/multi-faceted global projects
• Exceptional written and verbal communication skills

Good to Have

• Proven ability to 'look around corners' to understand business challenges and formulate effective communication strategies
• Exceptional learning agility to listen, learn, and apply insights during dynamic situations
• Strong executional abilities, able to go from strategy to ensuring execution is on target and on brief
• Possess excellent writing skills that can deliver clear messages that motivate behavior change
• Demonstrated passion for Retail, with experience on how to engage people in a human way at the scale of Apple

Perks & Benefits

• Comprehensive medical and dental coverage
• Retirement benefits
• Range of discounted products and free services
• Reimbursement for certain educational expenses, including tuition
• Opportunity to become an Apple shareholder through discretionary employee stock programs
• Eligibility for discretionary restricted stock unit awards
• Option to purchase Apple stock at a discount through Employee Stock Purchase Plan
• Discretionary bonuses or commission payments
• Relocation assistance

Imagine what you could do here! The people here don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. The WW Retail Engagement, Marketing & Merchandising (REMM) team defines, makes and delivers programs, campaigns, initiatives and experiences that help Retail’s customers and teams discover, be inspired by, learn about and go further with products and services, and does so in a manner that is true to our values. In this role, you will lead the development of commercially focused internal engagement strategies for the AMR region that inform, involve and inspire our Retail field teams to deliver excellent experiences for our customers, and results for the company. The ideal candidate is someone who has a passion for building strategies, connecting with people, telling stories and driving impact.

Do you enjoy a fast-paced environment that is constantly evolving, and have an ability to remain calm under pressure and tight deadlines? As an Internal Engagement Strategist for Commercial Programs, you are responsible for developing compelling internal engagement plans that drive customer experience and business growth goals.

• Create business briefs that reach our audience in innovative and effective ways, informed by both data and insights, with measurable goals and KPIs.
• Understand commercial programs well to be able to build internal engagement strategies that effectively deliver on the business goal.
• Connect with field teams to see the world through their eyes and understand team and leader needs, identify challenges, learn from local efforts, test ideas, implement solutions, and adapt for impact.
• Lead multiple projects at once with a keen attention to detail, adapting to current conditions, and escalating risks.
• Communicate clearly, openly, and effectively, distilling complex ideas into simple and compelling narratives to engage and influence stakeholders
• Act with integrity, are trusted and comfortable in tough situations, and are a role model and advocate for values.

• 8-10+ years developing and presenting communication and learning plans focused on marketing, product launch, and employee program strategies within an advertising agency, marketing organization, or PR environment.
• Proven track record navigating a large cross-functional organization, balancing stakeholders and priorities.
• Proven track record of handling complex/multi-faceted global projects.
• Exceptional written and verbal communication skills.

• Proven ability to ‘look around corners’ to understand business challenges and formulate effective communication strategies that support the audience needs and business goals.
• Exceptional learning agility — ability to listen, learn, and apply insights during dynamic situations.
• Strong executional abilities, able to go from strategy, to ensuring execution is on target and on brief.
• Possess excellent writing skills that can deliver clear messages that motivate behavior change while meeting business goals.
• Demonstrated passion for Retail, with experience on how to engage people in a human way at the scale of the company.

Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $146,800 and $274,500, and your base pay will depend on your skills, qualifications, experience, and location.

Employees also have the opportunity to become a shareholder through participation in discretionary employee stock programs. Employees are eligible for discretionary restricted stock unit awards, and can purchase stock at a discount if voluntarily participating in the Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Benefits.

Note: Benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Accepts applications to this posting on an ongoing basis.