Analyst, Client Delivery - North America Social Impact & Sustainability

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Why is this important to Visa?

Visa understands that operating a successful company includes driving business growth, delivering strong shareholder returns and expanding digital commerce in support of local economies.

The Social Impact & Sustainability (SIS) team executes on this belief every day, connecting our shared communities within and outside of Visa. We strive to place Visa at the forefront to power the future of commerce for everyone through inclusive financial products, innovative and impactful solutions, and responsible corporate leadership. Our team works to leverage Visa’s assets, business model and global scale to drive business growth and economic growth, with a focus on communities where we do business. We aim to achieve this by building purpose-driven partnerships and delivering programs that have societal and business benefit, with a particular emphasis on supporting the financial success of small and micro businesses (SMBs).

What an Analyst, Client Delivery, North America Social Impact & Sustainability does at Visa?

The Analyst, Client Delivery will play a critical part in ensuring the successful execution and delivery of products, services, and events for our clients. The role will work closely with internal teams and external partners to coordinate deliverables, track progress, and ensure timelines are met. This position is ideal for someone who thrives in a fast-paced environment, can juggle multiple priorities, and is eager to learn and grow in a client-facing role.

The Analyst, Client Delivery will play a critical part in ensuring the successful execution and delivery of products, services, and events for our clients. The role will work closely with internal teams and external partners to coordinate deliverables, track progress, and ensure timelines are met. This position is ideal for someone who thrives in a fast-paced environment, can juggle multiple priorities, and is eager to learn and grow in a client-facing role.

Essential Functions

• Support the end-to-end delivery of client products, services, and event activations.
• Manage project timelines, task lists, and deliverables to ensure on-time execution.
• Serve as a point of contact for internal teams to coordinate client-related tasks.
• Assist in preparing client materials, presentations, and status reports.
• Coordinate event logistics, including scheduling, vendor communication, and on-site support.
• Track and update project progress in internal systems and tools.
• Identify and escalate potential risks or issues to delivery leads.
• Provide post-delivery support, including gathering client feedback and supporting reporting needs.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field preferred (or equivalent combination of education and experience).
• At least 2 years of experience in a client services, operations, project coordination, or event support role (internships and co-op experience accepted).
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with project management tools is a plus.
• Comfortable working in a fast-paced, deadline-driven environment with shifting priorities.
• Positive, proactive attitude with a willingness to learn and take initiative.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.