Analyst, Consumer Quality Support
Job Summary
Job Description
At TransUnion, we foster a welcoming and energetic environment that encourages collaboration and innovation, allowing our people to hone skills and build new capabilities. As an Analyst, Consumer Quality Support, you will perform quality analysis on member inquiries, coordinate with members to correct data, assist with disputes, and manage member issues. You will also support revenue targets, resolve escalated issues, and provide feedback on UAT activities. This hybrid role requires a bachelor's degree in finance or IT, expertise in Excel, working knowledge of SQL and Python, and 1-2 years of technical support experience.
Must have:
- Requires bachelor degree in any financial or IT related fields.
- Expert level in Microsoft Excel (pivot tables, nested formulas, and other complicated excel functions).
- Working knowledge of SQL, Python (creation and modifications of scripts), and other automation/database tools.
- Must have at least 1-2 years experience in technical support, investigation, root cause analysis, and report generation.
- Experience in handling clients and good negotiation skills.
- Requires excellent written and verbal communications skills with a background in technical communications.
- Excellent interpersonal skills with the ability to bridge business and technical environments, and ability to build professional relationships.
- Demonstrated ability to meet critical time sensitive objectives.
- Works closely with other teams especially within Operations.
- Build excellent relationship in both internal stakeholders and external TUPH members.
- Willing to work in hybrid and at least 40% working from the office each month.
- Should be able to do quality analysis on members enquiry and contribution.
- Able to coordinate with members on their findings and encourage them to correct their data.
- Should be able to assist on dispute and manage member issues.
- Support the goal of TUPH in achieving its yearly target revenue.
- Assist in escalated issues and resolve it as soon as possible.
- Able to support ongoing and new UAT activities and provide detailed feedback on findings and progress.
Perks:
- Welcoming and energetic environment that encourages collaboration and innovation.
- Opportunity to hone current skills.
- Opportunity to build new capabilities.
- Opportunity to discover their genius.
7 skills required
Job Details
What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation - we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
What You'll Bring:
Qualification
- Requires bachelor degree in any financial or IT related fields.
- Expert level in Microsoft excel - pivot tables, nested formulas, and other complicated excel functions
- With working knowledge of SQL, Python (creation and modifications of scripts) and other automation/database tools
- Must have at least 1-2 years experience in technical support, investigation, root cause analysis and report generation - experience in handling clients and good negotiation skills.
- Requires excellent written and verbal communications skills with a background in technical communications.
- Excellent inter-personal skills with the ability to bridge business and technical environments, and ability to build professional relationships. Demonstrated ability to meet critical time sensitive objectives.
- Works closely with other teams especially within Operations.
- Build excellent relationship in both internal stakeholders and external TUPH members.
- Willing to work in hybrid and at least 40% working from the office each month.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two
Impact You'll Make:
Job Description
- Should be able to do quality analysis on members enquiry and contribution.
- Able to coordinate with members on their findings and encourage them to correct their data.
- Should be able to assist on dispute and manage member issues
- Support the goal of TUPH in achieving its yearly target revenue.
- Assist in escalated issues and resolve it as soon as possible.
- Able to support ongoing and new UAT activities and provide detailed feedback on findings and progress
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
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About The Company
TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.
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