Anti-Piracy Investigations Manager

Contract

Full time, Permanent

Location

London, UK – Hybrid Working

About Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

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About the Role

The Anti-Piracy Team is part of the General Counsel’s Office; it is charged with the global protection of Springer Nature Group content and assets against piracy. The team is currently based in London, UK, and Shanghai, China, we are also currently recruiting in Delhi, India.

Role Responsibilities

• Third-Party Takedown Programme: Optimise efficiency and impact by outsourcing NTD tasks and proposing development improvements.
• Data Exchange: Manage metadata and takedown data sharing between Springer Nature and third parties.
• Vendor Management: Chair quarterly meetings with providers, produce agendas/minutes, and oversee follow-up actions.
• Service Level Monitoring: Track third-party performance against contracts and ensure compliance.
• Test Purchases: Establish and manage systems for localised test purchases, including tracking and review.
• Investigations: Support and lead complex investigations as needed.
• Threat Anticipation: Identify and document emerging threats with the Global Head of Anti-Piracy (GHOAP), and present to senior management.
• Strategy Development: Assist GHOAP in designing, implementing, and refining global and business-specific anti-piracy strategies.
• Freshdesk Oversight: Manage query tracking and KPI compliance.
• Training: Help design and deliver anti-piracy training internally and externally.
• Cross-Training: Collaborate with other AP managers for mutual support and coverage.
• Knowledge Sharing: Provide expertise to enforcement agencies, trade bodies, and internal teams.
• Industry Engagement: Actively participate in groups like PA APWG, SNSI, STM-ETF, and represent GHOAP when needed.

Key Relationships

• Internal: Collaborate with AP team, regional managers (China/India), legal, communications, and publishing teams to support investigations, strategy, and reporting.
• External: Liaise with third-party vendors, ISPs, platforms, trade bodies, law enforcement, and legal firms.

Experience, Skills & Qualifications

Essential

• Extensive experience in anti-piracy, IP, enforcement, or IT/internet sectors.
• Strong global network in enforcement and IP protection.
• Deep understanding of digital content services, internet/mobile tech, and consumer trends.
• Solid IP law knowledge (Copyright, DMCA, Ecommerce Directive); some Trademark law.
• Familiarity with internet infrastructure (CDNs, hosting, registrars).
• OSINT capabilities; cybersecurity and incident management knowledge, including firewall management, network and traffic analysis.
• Coding skills (Python/SQL); BI tools (e.g. Looker Studio).
• Understanding of crypto payments and disruption methods.
• Self-motivated, team-oriented, process-driven, and innovative.
• Strong data handling, problem-solving, and communication skills.
• Language skills relevant to infringement regions.
• Relevant qualifications or proven track record in digital/physical anti-piracy.

Desirable

• Media industry experience (especially publishing).
• Experience managing third-party services in anti-piracy.
• Ongoing professional development via courses, seminars, or secondments.

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Springer Nature is a Disability Confident Committed Employer and we encourage applications from candidates with disabilities. If you consider yourself to have a disability or learning difficulty and wish to submit your application in an alternative format or would like to discuss reasonable adjustments during the application and interview process, please get in touch either by phone on +44 (0)207 014 4020 or by email SpringerNatureUKCareers@springernature.com so we can make any necessary arrangements.

At Springer Nature we value the diversity of our teams. We recognize the many benefits of a diverse workforce with equitable opportunities for everyone. We strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards.