Area Operations Manager (Denpasar)

2 Months ago • 5 Years +

Operations

Job Description

As Area Operation Manager, you will be an integral player in the Indonesia Region team. Focus on managing the supply, you will handle full operational activities related to our driver-partners, including operations monitoring (that include acquisition, onboarding, engagement, and driver welfare), ensure the SOP is in compliance with area regulations, and collaborate with various stakeholders in ensuring the full capacity of the performances of our driver-partners in efforts to provide the best experience for our drivers.

Must Have:

Accountable for day-to-day operations monitoring (2W and 4W) including driver acquisition, engagement, exit, and inventory management.
Collaborate with Area Head for escalated driver service issues.
Collaborate with Sales and Consumer Engagement to achieve area targets.
Collaborate with Public & Government Relation and Local Government on operations.
Responsible for end-to-end processes of the Driver Support Unit.
Ensure SOP and legal compliances in the specific area.
Manage and evaluate programs for generating high-quality drivers.
Support Regional Operations Head in product changes and strategic implementation.
5+ years experience in operations, preferably at managerial level and from MNC.
Strong analytical thinking, insights generating, and complex problem-solving skills.
Proficiency in Big Query/SQL, Tableau.
Good understanding of supply and demand planning.
Experience in managing a small team (> 3 members).
Good communication skills and attention to detail.
Able to create creative solutions for operation issues and empower teams.
Able to handle communication in community or mass conflict.
Fluent in Bahasa Indonesia and proficient in English (spoken and written).

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About the role

What you will do

Accountable for day-to-day operations monitoring (2W and 4W) including: driver acquisition managementdriver engagement management (loyalty & retention and safety & performance training) driver exit (i.e. drivers suspension, etc.) management and inventory management (driver attributes and driver warrant)driver income through driver expenses reduction and providing alternative income (i.e. Swadaya, Promo Go)
Collaborate with Area Head for day-to-day escalated issues around driver services
Collaborate with Sales and Consumer Engagement team to achieve shared target in Area level
Collaborate with Public & Government Relation team and Local Government that related to operations, e.g. Dishub
Responsible for end to end processes channel walk in center (Driver Support Unit) in the area
Ensure SOP and legal compliances in the specific area
Manage and evaluate all programs related with generating more high quality drivers in the region
Support Regional Operations Head in product changes roll out and other strategic implementation in the region

What you will need

5+ years experience in operations, preferably at the managerial level and from Multi National Company
Having strong analytical thinking, insights generating, and complex problem solving skills using various improvement tools and methods, including Big Query/ SQL, Tableau
Having good understanding about supply and demand planning
Having experience in managing a small team (> 3 members)
Having good communication skills and good attention to detail and routine activities
Able to create creative solutions toward operation issues and empower relevant team to execute properly
Able to handle communication in community or mass conflict
Fluent in Bahasa Indonesia & proficient in spoken and written in English