Asset Protection Associate (Part-Time)
4 Months ago • All levels • $18 PA - $21.15 PA
Job Description
The Asset Protection Associate at the American Girl Retail Flagship in Chicago is responsible for ensuring a safe environment for customers and employees, and protecting company assets. This role involves multitasking, excellent communication, and maintaining a professional demeanor. The associate will monitor safety, provide customer service, prevent asset loss through surveillance and checks, and act as a safety mentor. This part-time position requires the ability to manage customer traffic, handle escalated situations, and be knowledgeable of retail security laws. The role is dynamic and fast-paced, offering opportunities to impact the team and customers.
Must Have:
- Maintain a safe environment for customers and employees.
- Provide excellent customer service.
- Prevent loss of company assets.
- Serve as a safety mentor.
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
The Team: The American Girl Retail team is integral in providing lifetime memories to American Girl fans and 0their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers.
The Opportunity: : The Asset Protection Associate is located at the AG Retail Flagship Chicago location and reports directly to the Retail Asset Protection Manager. This position is responsible for maintaining a safe environment for American Girl customers and employees, as well as safeguarding company assets. The individual we seek must be able to multi-task, have outstanding communication skills, and exhibit a high level of compassion and understanding while maintaining a professional detachment.
What Your Impact Will Be:
- Maintain safe environment for American Girl customers/guests and store employees by monitoring/correcting safety concerns and controlling/guiding customer traffic when needed.
- Provide external and internal customer service in a positive, friendly, and professional business manner and the skill set to diffuse escalated situations.
- Prevent the loss of company assets through surveillance, conducting employee package checks and trash checks and is knowledgeable of civil and criminal laws pertaining to retail security.
- Serve as a safety mentor for store employees, lead by example.
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