Associate Information Services Analyst

SS&C GIDS is seeking an Associate Information Services Analyst for a hybrid role in Bangkok, Thailand. This position involves advising clients on data requests, monitoring and executing scheduled jobs, and resolving issues with daily support and technical teams. The analyst will utilize various tools like EasyTrieve, SQL, and MS Access to generate customer outputs, provide training, and document departmental processes. The role requires strong communication and problem-solving skills, with a focus on financial application support.

Must Have

• Answer client data requests and provide advice.
• Monitor and execute scheduled and on-request jobs efficiently.
• Collaborate with Daily Support and Technical teams for problem resolution.
• Utilize tools like EasyTrieve, SQL, MS Access, Monarch, Visual Basic for data output.
• Document and distribute departmental processes and procedures.
• Bachelor's Degree in Computer Engineering/Science/Mathematics or related field.
• 2-4 years' experience in application/production development or support.
• Strong communication, writing, and reading skills.
• Proficiency in Relational Database and SQL.

Good to Have

• 2-4 years in financial application support.
• Knowledge of Mutual Fund.

Perks & Benefits

• Hybrid Work Model
• Business Casual Dress Code, including jeans
• Flexible Personal/Vacation Time Off
• Sick Leave
• Paid Holidays
• Business Leave
• Maternity Leave
• Ordination Leave
• Medical, Dental, Vision, Life Insurance
• Annual Health Check Up
• Employee Assistance Program
• Well-Stocked Pantry
• Provident Fund Contribution
• Hands-On, Team-Customized Training, including SS&C University
• Paid further education opportunities for eligible employees
• Bonus Scheme
• SS&C Stock(s) Allocation for eligible employees

Job Description

Location : RSU Tower, Sukhumvit 31, Bangkok, Thailand : Hybrid

Get To Know Us:

SS&C GIDS provides information processing and computer software services and products. The Company’s operating segments include financial markets, customer management, professional services, and output solutions. SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location – 6 minutes’ walk from Phromphong BTS or 10 minutes’ walk from Sukhunvit MRT
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays, Business Leave, Maternity Leave, Ordination Leave
• Your Wellbeing: Medical, Dental, Vision, Life Insurance, Annual Health Check Up, Employee Assistance Program, Well-Stocked Pantry and Provident Fund Contribution
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Education: Paid further education opportunities for employees who are eligible
• Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible

Reports to:

• Supervisor Information Services

What You Will Get To Do:

• Answers and advises clients on questions relating to data requests.
• Monitors and executes scheduled and on-request jobs in a timely and efficient manner in correlation with department standards.
• Interact with Daily Support and Technical team for problem resolution when issues arise with standard on request JCL jobs.
• Provide assistance and in some cases training to internal and external customers.
• Effectively apply any and all available tools (including, but not limited to, EasyTrieve, PowerSelect, SQL, MS Access, Monarch/Datawatch, FileManager, Visual Basic code) to arrive at the best possible solution for generating the desired output for the customer, ensuring it is valid and in proper format.
• Serve as a coach/mentor to fellow Information services team when appropriate. Provides help to fellow associates regarding existing procedures and processes.
• Responsible for training on new tools as acquired by the group.
• Document and distribute departmental processes and procedures pertaining to the execution of various job streams and generation of data as requested.
• May be required to work outside of normally scheduled hours as mandated by the client, project, and/or workload (e.g., evenings, weekends, and/or holidays); amount of notice may vary.

What You Will Bring:

• Bachelor's Degree in Computer Engineering/ Computer Science/ Mathematics or related field.
• 2-4 years’ experience in application / production development and/or support role.
• 2-4 years in financial application support would be an advantage.
• Strong communication, writing and reading skills with the ability to effectively collaborate with both clients and technical stakeholders.
• Ability to execute multiple assignments within an established timeframe and maintain department quality standards.
• Problem solving skills; ability to confidently recommend solutions on the basis of prior analysis.
• Have knowledge of Relational Database and SQL.
• Have a knowledge of Mutual Fund will be a plus.
• Intermediate to advanced knowledge and proficiency of at least two tools currently used in the group including but not limited to Easytrieve, JCL, SQL, MS Access, Powerselect, Monarch, and Visual Basic.