AWS Service Delivery Manager
Job Summary
Job Description
The AWS Service Delivery Manager oversees the entire lifecycle of cloud services, ensuring smooth delivery, optimal performance, and compliance. Responsibilities include designing cloud strategies, managing migrations, monitoring service levels, resolving issues, optimizing costs, ensuring security and compliance, and collaborating with stakeholders. The role requires expertise in AWS cloud platforms, architecture design, deployment, and management, as well as strong problem-solving, communication, and stakeholder management skills. Experience with ITIL or similar frameworks is preferred. This position focuses on continuous improvement initiatives to optimize cloud operations and stay updated on emerging technologies.
Must have:
- Deep understanding of AWS
- Cloud architecture design & management
- SLA management
- Problem-solving & troubleshooting
- Excellent communication & stakeholder management
- Knowledge of cloud security best practices
Good to have:
- ITIL or other service management frameworks
4 skills required
Job Details
Experience: 10+yrs
A Cloud Service Delivery Manager is responsible for overseeing the entire lifecycle of cloud services within an organization, ensuring smooth delivery, optimal performance, cost efficiency, and compliance with regulations, by designing cloud strategies, managing migrations, monitoring service levels, and collaborating with stakeholders to meet business needs across the cloud environment; acting as the primary point of contact for cloud service issues and driving continuous improvement initiatives.
Key responsibilities:
Cloud Strategy & Architecture:
Design and optimize cloud architectures based on business requirements.
Evaluate different cloud service providers and select the most suitable options.
Develop and implement cloud migration plans to move workloads to the cloud.
Service Delivery Management:
Monitor cloud service performance and ensure adherence to service level agreements (SLAs).
Proactively identify and resolve potential issues before they impact operations.
Manage incident escalation processes and communicate effectively with stakeholders during critical situations.
Cost Optimization:
Analyze cloud usage patterns to identify cost-saving opportunities.
Implement cost optimization strategies, such as right-sizing instances and utilizing reserved instances.
Track cloud spending and provide cost reports to stakeholders.
Security & Compliance:
Ensure cloud services comply with relevant security standards and regulations.
Collaborate with security teams to implement appropriate access controls and data encryption mechanisms.
Stakeholder Management:
Build and maintain relationships with key stakeholders across the organization, including business owners, IT teams, and cloud service providers
Communicate cloud service updates and changes effectively
Address client concerns and provide timely support
Continuous Improvement:
Identify areas for improvement in cloud service delivery processes
Lead initiatives to optimize cloud operations and drive efficiency
Stay updated on emerging cloud technologies and best practices
Required Skills:
Deep understanding of cloud computing platforms (AWS,)
Expertise in cloud architecture design, deployment, and management
Proven experience in service level agreement (SLA) management
Strong problem-solving and troubleshooting skills
Excellent communication and stakeholder management abilities
Familiarity with ITIL or other service management frameworks
Knowledge of security best practices in cloud environments
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