Bilingual Customer Service Representative - CCP II

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is looking for an experienced and motivated bilingual customer service associate to join our Customer Services and Support team. In this role, you will be responsible for providing professional and exceptional service to clients in French and English, managing their requests and ensuring a high level of customer satisfaction and retention.

What You Will Do

In this role, you will:

• Provide an excellent customer experience by professionally responding to inquiries, resolving issues, and recommending exceptional and targeted solutions, in both official languages (French and English).
• Collaborate with team members, supervisors, and cross-functional departments to establish and maintain strong customer relationships.
• Generate specific customer reports and any new changes to accounts, while ensuring compliance of all service interactions with organizational guidelines and performance indicators.

What You Bring

The ideal candidate should possess:

• 3 to 5 years of customer service experience or in a similar customer-focused professional environment.
• Excellent knowledge of the Microsoft (MS) Office suite, with particular expertise in Excel for report and data management.
• A strong demonstrated ability to communicate and positively influence clients to build and maintain excellent interpersonal relationships and excellent customer satisfaction.
• A High School Diploma (DES) or equivalent is required, as well as mandatory bilingualism (proficiency in French and English).

What We Offer

• Competitive compensation with an hourly wage of $22.00.
• Comprehensive health, wellness, and retirement programs, including health, dental, vision, and disability insurance, as well as a group Registered Retirement Savings Plan (RRSP).
• Paid vacation days and holidays.
• Remote work in Quebec, Ontario, and New Brunswick.

Ready to Make an Impact? Apply now to join Iron Mountain and leverage your bilingual skills to deliver exceptional customer service!

Category: Customer Support

Who We Are

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.