Job Description

As a Bilingual Long-Term Resource Planner, you will coordinate Field Service Employee (FSE) schedules for preventative maintenance (PM) and field change orders (FCOs) by creating work orders, resolving entitlement and contract issues, and scheduling resources, contributing to the establishment of a world-class planning organization focused on exceptional customer service, and efficiently planning work orders while interacting with both internal and external customers via phone and email.

Your role:

• Communicating directly with FSEs to manage scheduling, plan FCOs, follow up on ongoing incidents, and confirm customer arrangements as requested. Acting as the primary contact for scheduling field resources and addressing exceptions or escalations for service orders.
• Executing the scheduling of PMs and FCOs, including location-based PM plans, additional purchased visits, and specialized plans, adhering to manual scheduling requirements and customer preferences. Submitting IT and Service Now (SNOW) tickets to address functionality issues, managing integration errors between ServiceMax and SAP, and assisting in parts ordering errors and exceptions.
• Creating and validating PMs to trigger automatic case and work order creation for required visits, handling entitlement issues by working with the Contracts team to rectify contracts. Collaborating on error reports and managing PM reschedules, cancellations, and re-triggers.
• Handling the procurement process by managing PM and FCO parts orders in SAP, conducting local stock checks, managing backorders, and escalating order allocation issues for parts as necessary. Managing global call center tasks for external and internal customer communications and contributing to disaster recovery processes with commercial invoice creation.
• Running reports and distributing PM and FCO data, monitoring dashboards to ensure compliance, and clearing functional email inboxes and action assignments by end of shift. Engaging in assigned projects involving various audits, Corrective and Preventative Actions (CAPAs), or testing.
• This is a contract position with an expected start date in August 2025 and an expected end date in October 2026. This role will cover shift hours from 8AM-4PM or 9AM-5PM ET, Mon-Fri.

You're the right fit if:

• You’ve acquired 2+ years of experience in resource planning, operations coordination, supply chain management, customer services, or other related field of work.
• Bilingual French and English skills, both written and verbal, are required.
• Your skills include proficiency with Microsoft Office Suite programs (Outlook, Word, Excel, Teams). Experience with ServiceMax, Salesforce, SAP, and/or other customer relationship management (CRM)/scheduling tools preferred.
• You have a high school diploma or equivalent. Associate degree or higher level of education preferred.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this office position.
• You must be able to:
• Work in an office/home office and/or remote setting.
• Work flexible hours (as needed based on business needs i.e. other shift times, weekends, on-call, or mandatory extra hours dependent on workload).

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

Pay Transparency Details

The annual pay range for this position is $42,000.00 to $64,000.00, plus overtime eligible.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Total Rewards benefits program, which includes a generous PTO, DC Pension, Flex Dollars (for HSA/PSA/RRSP), stock purchase plan, education reimbursement and much more. Details about our Canada benefits can be found here.

At , it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Mississauga, ON.

is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.