Bilingual Voice Agent, T&E Call Center Operations
Job Summary
Job Description
- 1-3 years of experience in an operations role.
- High School Diploma or equivalent.
- Excellent Spanish and English communication skills.
- Moderate skills in Microsoft applications.
- Self-motivated and a self-starter.
4 skills required
Job Details
TransUnion's Job Applicant Privacy Notice
What We'll Bring:
This is a position for a Bilingual English-Spanish Call Center Representative in Costa Rica. The position is remote - WFH Previous experience in a Call Center environment is required. Training will be provided for T&E services and toolsWhat You'll Bring:
The Tenant and Employment (T&E) Voice Office Operations Representative is responsible for answering inbound phone calls for all T & E products. The Voice Operations Rep will support customers and consumers who use T&E services to screen individuals for rental housing and employment opportunities.
- 1-3 years of experience in an operations job role, including inbound voice customer care/support.
- Highest level of formal schooling for the specific region (High School Diploma).
- Excellent Spanish verbal, written and interpersonal communication skills, with a good command of English
- Moderate skills in Microsoft applications
- Must be self-motivated and a self-starter.
- Demonstrate attention to detail in all work completed.
- Proactively works to improve knowledge and adherence to company processes and procedures.
- Collaborates well with others in a team-oriented work environment.
- Adapts well to change and can adjust priorities as needed.
- Displays time management skills.
- This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management.
Impact You'll Make:
- Maintains a consistently high level of knowledge regarding T&E products, services, and tools.
- Understands and consistently demonstrates knowledge of specific T&E business processes when performing all voice operations work.
- Maintains a solid understanding of U.S. credit/financial principles and knowledge of USA criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts.
- Adheres to established processes and procedures when responding to support phone calls.
- Works with QA and team leaders to improve individual performance based on feedback and coaching to ensure high-quality work product is delivered to T&E customers and consumers.
- Manages individual performance for aux time usage and adherence to schedules.
- Performs other duties as assigned.
- Must work U.S. business hours in support of U.S. customers and consumers.
- Must be open to weekend shifts during U.S. business hours to support U.S. customers and consumers.
TransUnion Job Title
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About The Company
TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
A leading presence in more than 30 countries across five continents, TransUnion provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people.
We call this Information for Good®—it’s our purpose, and what drives us every day.
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