Billing Specialist

Diligent is a leading AI GRC SaaS solutions provider, empowering over 1 million users and 700,000 board members to manage risk and enhance governance. We are seeking a detail-oriented Billing Specialist to join our Galway team. This role is crucial for efficient revenue operations, ensuring accurate invoicing, contract processing, and a seamless customer experience. You will also engage in projects like integrating newly acquired companies, contributing to our fast-growing global business.

Must Have

• Review Salesforce opportunities and help move them to “Closed Won”
• Support monthly, quarter-end, and year-end close processes to meet SLAs
• Invoice customers accurately in line with contracts
• Ensure cancellations and customer updates are actioned efficiently
• Maintain accurate data across CRM and financial systems
• Upload tax certificates to ensure correct calculations on invoices
• Assist with special projects that improve processes and efficiency
• Attention to detail and a strong sense of ownership
• Positive, flexible attitude and excellent interpersonal skills
• Ability to multi-task and thrive in a fast-paced global environment
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong organizational, communication, and prioritization skills
• Ability to perform under pressure and meet tight deadlines

Perks & Benefits

• Flexible work environment
• Global days of service
• Comprehensive health benefits
• Meeting free days
• Generous time off policy
• Wellness programs

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

Position Overview:

Are you detail-oriented, organized, and ready to take ownership of responsibilities that really matter? At Diligent, we’re looking for a Billing Specialist to join our Galway team and play a key role in keeping our revenue processes running smoothly while supporting our fast-growing global business.

In this role, you’ll be at the heart of our Revenue Operations, helping ensure contracts are processed efficiently, invoices are accurate, and customers have a seamless experience. You’ll also get the chance to participate in exciting projects, including integrating newly acquired companies into our systems—meaning no two days are ever the same!

Key Responsibilities:

• Review Salesforce opportunities and help move them to “Closed Won”
• Support monthly, quarter-end, and year-end close processes to meet SLAs
• Invoice customers accurately in line with contracts
• Ensure cancellations and customer updates are actioned efficiently
• Maintain accurate data across CRM and financial systems
• Upload tax certificates to ensure correct calculations on invoices
• Assist with special projects that improve processes and efficiency

Required Experience/Skills:

• Attention to detail and a strong sense of ownership
• Positive, flexible attitude and excellent interpersonal skills
• Ability to multi-task and thrive in a fast-paced global environment
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong organizational, communication, and prioritization skills
• Ability to perform under pressure and meet tight deadlines

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.