Billing System Analyst II

Summary:

Billing System Analyst-II is responsible for the effective operation of the software in both internal and customer-facing environments. The team of Billing System Analyst works closely with Operation and Service Delivery teams to ensure system monitoring and runtime availability and effectiveness, including automation and real-time monitoring. This role ensures that all systems and equipment are running efficiently and effectively to support the organization's objectives.

Position Details:

At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customers and employees experience extraordinary.

We are looking for a Billing System Analyst II, who will

• Basic technical expertise on telco, billing and ITSM tool (Jira or ServiceNow or Remedy)
• Should be sound in communication, show flexibility and need to have basic trouble shooting skill in Unix/SQL.
• Experience of monitoring via tools, scripts (shell/Perl) and email alerts.
• Able to perform first cut basic analysis via predefined SOPs.
• Explore patterns to make monitoring proactive, detecting problems before they happen and avoid repetitive issues in production.
• Able to understand the customer SLA, prioritize and manage the workflow from start to finish.
• Able to triage and engage with customer and L2/L3 for any functional or technical malfunctions faced in production.
• He should be able to communicate the issue meaningfully to different stakeholders and those with less technical knowledge.
• Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime.
• Document operational and system architecture processes and configuration and identify automation opportunities where applicable 
• Participating in Operations 24x7 on-call rotation schedule
• Able to maintain clear shift handover, ROTA and Escalation matrix to have seamless handholding among different support teams, customer and 3rd party vendor.
• Able to capture chronology of events for critical and high alerts.
• Willing to work in rotational 24*7 Shifts.

Is this opportunity right for you? We are looking for candidates who:

• Bachelor’s degree in information technology, Computer Science, Engineering (Electrical, Software, or Telecommunications) or a related field.
• Minimum 4 years’ experience with System monitoring and ITSM processes
• Experience working with ITSM Tool, Unix/Linux Basic, database (Oracle, MySQL)
• Experience with good communication skills and customer connection.
• Experience with basic knowledge on Linux platforms in common scripting languages (Perl, Python, Groovy, Ruby, bash)
• Proficient in English in a business environment

Location(s):