Business Analyst

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce's Quote to Cash (QTC) Enterprise Strategy & Solutions team is seeking a motivated Business Analyst. Join our team and contribute to impactful projects that improve and scale our internal Product-To-Cash operations. As part of the Global Business Strategy and Operations organization, you'll play a key role in analyzing and documenting processes, gathering requirements, and supporting project execution.

Responsibilities:

• Collaborate with Functional Leads and Analysts to understand QTC process and feature goals, and contribute to the delivery of incremental improvements.

• Assist in the business requirements gathering and documentation process, working with Business Analysts and subject matter experts to analyze and document existing and future processes.

• Participate in cross-functional meetings, document key decisions, and follow up on action items.

• Support the development of solutions by working with Technical Architects and Product Managers to understand and translate business requirements.

• Assist with project management activities, including tracking requirements, communicating dependencies, and providing status updates.

• Develop a foundational understanding of Salesforce internal QTC systems and processes.

• Contribute to the documentation and maintenance of business rules and process flows.

• Support the creation of training materials for change management initiatives.

• Assist with ad-hoc reporting and research activities as needed.

• Participate in user acceptance testing (UAT).

Required Skills/Experience:

• 1-2+ years of experience as a Business Analyst or in a related role.

• Familiarity with Quote to Cash (Configure Price Quote, Contract Lifecycle, Order Management) processes and systems is a plus.

• Experience with business requirements gathering and documentation.

• Strong interpersonal and communication skills, both verbal and written.

• Ability to work effectively in a fast-paced environment.

• Strong attention to detail and ability to work independently. 

• A curious mindset and willingness to learn from subject matter experts.

• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

Preferred Skills/Experience:

• Familiarity with process documentation tools (e.g., Lucidchart).

• Familiarity with project management tools (e.g., Smartsheet).

• Exposure to Salesforce products.

• Exposure to enterprise-level projects.

• Prior experience with Business Operations or Quote to Cash Operations.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.