Business Analyst - Deputy Manager - EDC Devices

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the Role:-

We are seeking an experienced Business Analyst to join our team. The successful candidate will be responsible for analyzing and interpreting complex data sets, identifying trends and insights, and developing actionable recommendations to support our product development and strategy.

Key Responsibilities

1) Sound Box Hardware issue FFR Ladder from MHD Funnel (Defect Wise, Aging Wise, Model wise)

2) SB Performance portfolio Dashboard (BSR, Latency) : Daily/Weekly/Monthly

3) Refurb At Hub & Refurb Centre Data Analysis (Defect at RC, Part Replacement , Part warranty etc)

4) New Devices Closely Monitoring thru Data analysis (BSR, Latency, MHD Data etc)

5) Specific Improved lot devices monitoring thru data analysis (BSR, Latency, MHD Data etc)

6) To generate reports which support in monitoring device health , battery health , SW version and number of devices live in field , BSR , FFR data

7) Tracking device health related matrix :BSR , Latency , Battery backup details for New launch & refurbished products on weekly , monthly , Quarterly basis

8) Data points for Monitoring Device Life Cycle Measurement : impacting Field deployment : Sim card related issues , charging issuing -> Cable , Battery charging / discharging issues.

9) Battery capacity and performance monitoring : Model Wise , region wise and Operator Wise .

10) Issues / faculty components / complaints observed for field launched devices : Battery , Speaker , Newark latching , Merchant onboarding

11) Model wise Devices running on old sw version , need FOTA and getting FOTA pushed batch wise

12 ) To generate reports which support in monitoring device health , battery health , SW version and number of devices live in field , BSR , FFR data

13) Tracking device health related matrix :BSR , Latency , Battery backup details for New launch & refurbished products on weekly , monthly , Quarterly basis

14) Data points for Monitoring Device Life Cycle Measurement : impacting Field deployment : Sim card related issues , charging issuing -> Cable , Battery charging / discharging issues.

15) Battery capacity and performance monitoring : Model Wise , region wise and Operator Wise on a weekly basis .

16) Issues / faculty components / complaints observed for field launched devices : Battery , Speaker , Newark latching , Merchant onboarding

17) Model Wise Devices running on old sw version , need FOTA and getting FOTA pushed batch wise

Qualifications:

1. Must have advance SQL experience.

2. Basic knowledge of Python.

3. Working experience on Google Looker or another visualization tool.

4. Should have worked on automation projects related to data integration, extraction, and visualization.

5. Should have advanced excel knowledge.

6. Should have built management reports, MIS and dashboards Experience in VBA.

7. Analytics and critical thinking is important

8. Good to have worked on Looker Studio for visualization

Skills that will help you succeed in this role:

1. Bachelor's degree in Computer Science, Engineering, or a related field.

2. 2+ years of experience as a Product Analyst, preferably in the financial services or technology industry.

3. Strong analytical and problem-solving skills, with the ability to understand complex business problems and translate them into technical requirements.

5. Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.

6. Experience in market research and analysis is a plus

Why join us :

We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our people’s collective energy and unwavering focus on the customers, and that’s how it will always be. We are the largest merchant acquirer in India.

Compensation:

If you are the right fit, we believe in creating wealth for you.With enviable 500 mn+ registered users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!