Business Operations Associate

About NscaleNscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.At Nscale, our Business Operations team builds the systems, processes, and insights that drive execution and decision-making across the company. We create clarity, remove blockers, and ensure teams have the tools, data, and support they need to move quickly and confidently.We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.About the RoleWe’re looking for a Business Operations Associate who loves creating structure, simplifying complexity, and helping teams move faster. You’ll support the rollout of new processes and tooling, maintain our operational documentation, and track adoption so leaders can see what’s working. You’ll partner closely with BizOps, Finance, Commercial, and Infrastructure, turning playbooks into daily practice. If you enjoy building templates, automations, and checklists that scale, and you’re comfortable switching between admin detail and cross-team coordination, this role will put you at the heart of how Nscale operates and growsWhat You’ll be DoingProcess Rollout & Adoption* Implement new operational workflows and tooling across teams* Create templates, SOPs and checklists to drive consistency and speed* Track adoption and compliance; surface bottlenecks and quick wins* Coordinate comms, training sessions, and FAQs for change managementDocumentation & Enablement* Own central documentation for processes, roles, and KPIs* Keep run-books up to date as systems and ownership evolve* Build lightweight automations (e.g. forms, triggers) to reduce manual work* Maintain a catalog of reports, dashboards and where to find themOperational Support & Coordination* Manage trackers for initiatives, owners and timelines* Schedule rituals (stand-ups, reviews, retros) and publish notes/actions* Triage inbound requests to the BizOps queue and ensure timely follow-up* Support OKR hygiene, quarterly reviews, and status reportingAbout You* Organised, detail-oriented, and motivated by clean, consistent execution* Tool-fluent and quick to learn new systems and automations* Comfortable turning ambiguous asks into clear steps and templates* Strong communicator who keeps stakeholders aligned and informed* Bias for action; you ship drafts, iterate quickly, and close loops* Enjoys enabling others and improving the “how” of daily work* Balances quality with speed; knows when “good enough” is right* Comfortable juggling multiple priorities in a fast-moving environmentQualifications & Experience* 2 years in business operations, program coordination or similar* Proficiency with Google Workspace/Office; strong spreadsheet skills* Experience with workflow tools (e.g., Notion/Confluence, Asana/Jira, Zapier)* Clear written documentation style and meeting facilitation skills* Demonstrated ability to drive adoption and track process complianceWhat We Can Offer You* A collaborative, supportive, and innovative environment where your contributions will make a real impact.* A competitive compensation package (base + equity) with reviews every 12 months.* Work at one of the fastest-growing tech startups, backed by top PE/VC firms.* A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.* Flexibility: We see you as individuals first, employees second. This approach includes all the expected perks but goes beyond that to offer true flexibility. We’re proud to be a workplace that trusts our Nscalers to excel in their roles while giving you the freedom to shape your day* Remote-first: Join our remote-first team, and enjoy the flexibility of remote work, allowing you to create a productive and balanced work-life setup, while staying connected with your global team.Equal Opportunities StatementAt Nscale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.If there’s anything we can do to accommodate your specific situation, please let us know.