Business Operations Manager

Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With nine offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

This role will support Shield AI’s Europe & Africa operations from the Oslo office, with a focus on business operations (~80%) and strategy (~20%). The position covers office administration, finance, and sales operations while enabling business development with tools, data, and coordination. The individual will also contribute to strategic initiatives including market intelligence, capture planning, and special projects. By providing dedicated operational and strategic support, this role increases organizational efficiency and helps capture growth opportunities across the region.

What you'll do

• Manage credit card ownership and approvals for Europe & Africa.
• Support CoS with cost optimization and P&L insights.
• Handle office procurement, memberships, and acquisitions as directed.
• Manage invoicing of larger procurements with AP.
• Support establishment of new offices across Europe.
• Own Salesforce updates and ensure accurate reporting for leadership.
• Maintain BD team data in Salesforce and provide updates to stakeholders (e.g., demos, advocacy requests).
• Support BD event POC and coordinate event management until new hire is in place.
• Support BD at stands and events as required, including travel.
• Provide market intelligence to enhance Europe & Africa decision-making.
• Support BD in developing and updating capture plans.

Required qualifications:

• Excited about working internationally (must be based in Oslo, Norway).
• 2–4 years’ experience in business operations, finance, sales support, consulting, or startup.
• Strong communicator - clear, concise, and professional across meetings, email, and presentations.
• Highly organized with strong attention to detail; able to manage multiple priorities.
• Proficiency with productivity tools (Excel, PowerPoint, Outlook) and familiarity with modern collaboration platforms (Teams, SharePoint, Salesforce, etc.).
• Willingness to take on a wide range of tasks - no job too small, no responsibility too big.

Preferred qualifications:

• Prior experience in defense, aerospace, or technology sectors.
• Familiarity with business development processes or sales operations.
• Demonstrated record of entrepreneurial achievement and/or leadership S
• Ability to travel domestically and internationally as needed.
• MBA or advanced degree in a related field
• You have built a resilient life/schedule and enjoy working at a place where no one minds if you leave early for an appointment or use all your vacation days, but you are also happy to respond to an email while sitting at home after hours

Our international team members are employed through our Employer of Record (EOR) and receive a comprehensive international benefits package on top of base salary. For full details on compensation and benefits, please consult your talent acquisition partner.