Fleet Support Specialist (R3917)

Our Fleet Support Team needs highly adaptive, motivated, and knowledgeable technical specialists to solve complex problems within customer and internal fleets. No two days will be the same, so this person must thrive in uncertain and challenging situations. Daily duties will include troubleshooting aircraft and system problems remotely, providing written instructions, and being responsive to unpredictable customer and Field Service Representative needs. Some travel will be required to bring solutions to the customer directly. Product improvement opportunities will be captured and coordinated with the Engineering team to improve the operator experience and our products through the course of resolving issues experienced in the field.

In addition to being the internal and external fleet's first point of contact for technical support, there will also be site survey and installation opportunities to ensure each of our operational sites are set up for success. All members of the Fleet Support team maintain Air Vehicle Operator certification to be able to be proficient in assisting other operators, and to fill in as flight crew if required.

What You'll Do:

• Technical Support Requests
• Site/Ship Surveys
• Site/Ship Installations
• Coordinate with Engineering on improving our products and developing troubleshooting guides
• Assist Engineering in performing product testing

Required Qualifications:

• Ability to work independently and lead in a small team environment, often in austere locations, while delighting the customer
• Ability to pass background check and drug screening in accordance with company policy
• Ability to pass medical and dental screenings as required by customers
• Ability to possess a Secret DoD security clearance as required by customers
• Troubleshooting/Maintainer/Mechanical Experience
• Ability to acquire and maintain Air Vehicle Operator Certification

Preferred Qualifications:

• Experience leading technical troubleshooting efforts
• Avionics or Electronics repair/troubleshooting experience
• Internal Combustion Engine repair experience/Engine Performance knowledge
• Prior UAS land and maritime-based site planning and installation experience
• FAA Ratings (Part 107/Private Pilot/Commercial/Instrument/CFI)
• A&P certified

Full-time regular employee offer package:

Pay within range listed + Bonus + Benefits + Equity

Temporary employee offer package:

Pay within range listed above + temporary benefits package (applicable after 60 days of employment)

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.

Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.