Business Process Senior Analyst

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until 09/29/2025.

The Services Operations Systems & Tools Team is seeking an experienced Senior Analyst to support the systematic requirements and tools for our Services organization. This role will collaborate closely with Services personnel, Salesforce operational teams, Digital Technology, and various cross-functional partners across the company.

The ideal candidate will have hands-on experience administering, configuring, and customizing Salesforce. They should be adept at supporting both out-of-the-box and custom-built tools and confident in managing large-scale, technical, and complex projects.

This is a highly collaborative and strategic role, ideal for candidates with a strong systems mindset, a passion for driving operational efficiency, and a track record of delivering results through cross-functional partnerships.

Responsibilities

• Administer and maintain a suite of existing applications and tools related to project and resource management.
• Conduct interviews, workshops, and analysis sessions to understand business needs and translate them into clear, actionable specifications.
• Collaborate closely with business stakeholders to elicit, document, and validate detailed functional and non-functional requirements for projects and solutions.
• Analyze existing systems and workflows to identify gaps and recommend improvements aligned with business goals.
• Develop requirement documentation, including business requirement documents, user stories, and use cases to guide development and testing teams.
• Coordinate and support UAT processes, including planning, execution, issue tracking, and validation of business requirements.
• Facilitate communication between technical teams and business users to ensure alignment and understanding throughout the project lifecycle.
• Analyze and interpret cross-table data.
• Support the evaluation of new tools and technologies, providing informed recommendations to management.
• Contribute to the development of custom tools and applications to enhance team efficiency.
• Provide general administrative and operational support to the Strategy and Operations team as needed.
• Approach all tasks with strong communication skills, adaptability, and a proactive, solution-oriented mindset.

Required Experience / Expertise / Skills

• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Salesforce Expertise: Prior experience with Salesforce products is required. Salesforce Admin and Advanced Admin certification a plus. Familiarity with the Salesforce product suite, AI, cloud computing concepts, and CRM/data management is highly beneficial.
• Technical & Analytical Skills: Background in administration or business analysis with strong analytical, problem-solving, and attention-to-detail capabilities. Knowledge of general and Salesforce-specific AI is a plus.
• Communication & Collaboration: Excellent verbal and written communication skills. Team-oriented, highly collaborative, and customer-focused, especially in fast-paced, evolving environments.
• Work Ethic & Adaptability: Self-starter with a high level of motivation, flexibility, creativity, and a positive attitude. Able to work independently or as part of a team, multitask effectively, and manage competing priorities under pressure.
• Results-Driven: Demonstrated ability to deliver results with strong time management skills and a desire to quickly learn new technologies, business models, and processes.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.